Carlos was very professional and Friendly. He was informative and outgoing. Thank you so much!!
5/13/2025
Donna S. VERIFIED CUSTOMER
Carlos is always a pleasure to work with
5/13/2025
Krzysztof C. VERIFIED CUSTOMER
Adam like always the best.Thanks Adam
5/13/2025
Nancy G. VERIFIED CUSTOMER
JohnNahar has taken care of multiple Lexus that I have bought through JM
Lexus over the years. He's always professional, somehow always is able to make time to listen, always manages to accommodate my schedule. I always feel that my vehicle will be properly taken care of with him overseeing the appointments. He is a credit to JM Lexus.
5/13/2025
Michael S. VERIFIED CUSTOMER
Have used Carlos as service advisor for years. He has always been great that’s why I come back
5/13/2025
Erika M. VERIFIED CUSTOMER
Justin Ross was very nice kinde. Professional service.
Thank you so much all employees.
5/13/2025
Susan F. VERIFIED CUSTOMER
The time too wait for the car to be serviced was much shorter than usual. That was a big plus.
5/13/2025
William A. VERIFIED CUSTOMER
Very efficient and professional Very satisfied with his service.
5/13/2025
Loana R. VERIFIED CUSTOMER
Adrien was great!
5/13/2025
John R. VERIFIED CUSTOMER
The work performed was fine and completed as expected. However, after returning home and reviewing the invoice, I noticed a charge of $21.00 for “miscellaneous charges and deductions for all jobs - Shop Supplies”. Seriously? I had mud flaps installed and believe any anticipated “shop supplies would have been included in the original quote. The only reason that I came to your service center today was because “body plugs” were not installed correctly when I picked up the newly purchased car last week. The manager offered a $50 discount for the inconvenience but to charge $21 for supplies on a simple mud flaps installation mitigates any good will.
Frankly, if I could have reviewed the invoice in detail, instead of signing off on a credit card sized signature pad with no explanation, I would have disputed the charge before paying.
5/13/2025
Daniel C. VERIFIED CUSTOMER
Brandon was very knowledgeable and courteous. He explained what I needed and was very kind. He is an asset to Lexus.
5/13/2025
Mitchell R. VERIFIED CUSTOMER
Always a pleasure to see Carlos. He takes care of his customer. Such a pleasant person
5/13/2025
Murielle D. VERIFIED CUSTOMER
He was great
5/13/2025
Stephanie D. VERIFIED CUSTOMER
Great pegreat services
5/13/2025
Mohamed H. VERIFIED CUSTOMER
I appreciate the service provided during my recent visit. Jeffery has been great and very caring. However, I noticed that the issue with the wireless charger in my car wasn’t addressed. Currently, it initiates charging but disconnects after about a minute.
Additionally, my fuel tank was empty upon pickup, despite being informed that a full tank would be provided as a complementary thank you for the service campaign. They ended up filling it for me, which I appreciate.
5/13/2025
Joshua H. VERIFIED CUSTOMER
Mark was kind and helpful
5/13/2025
Barbara T. VERIFIED CUSTOMER
Javier is simply the “BEST”
5/13/2025
Anthony S. VERIFIED CUSTOMER
Cost of repairs seemed too high with no discounts or coupons.
5/13/2025
Nikolay S. VERIFIED CUSTOMER
Great service! Thank you
5/13/2025
Nancy F. VERIFIED CUSTOMER
Maico couldn’t have been kinder and more patient explaining all to me.
I have been a customer of JM Lexus for many years. This is the third Lexus I have purchased from your company. Since moving to
Florida about 19 year ago. Nancy F