Carlos is an affable, kind, and very caring advisor. Although I love Chandler as my usual guy, I must say there is something extraordinary about Carlos. I would love to continue being his client.
6/5/2025
Bernice S. VERIFIED CUSTOMER
Hugo greeted us warmly and provided top notch service!
6/5/2025
Diana Z. VERIFIED CUSTOMER
When I started visiting Lexus for maintenance, the wait was about 1 hr and now is 2 hours. The vehicle didn’t have any issues and I think 2 hours is too long waiting period.
6/5/2025
Barbara K. VERIFIED CUSTOMER
It took close to 45 minutes for my car to be delivered after I made payment to the cashier. I had to go back to her 2 times to ask for help. I was late for an appointment
6/5/2025
Fedele R. VERIFIED CUSTOMER
Jeff is very knowledgeable as well as customer oriented.
6/5/2025
Richard S. VERIFIED CUSTOMER
I went to your location to have one of my tires replaced.
I arrived at 10am and my car was finally ready at 2pm.
4 hours is rediculous
I have been dealing with JM Lexus for many years, and this incident has me questioning my loyalty.
Perhaps you don’t have enough personal to handle your volume, but if this is the type of service I can expect in the future, I will have to shop elsewhere.
6/5/2025
Karen W. VERIFIED CUSTOMER
Thanks
6/5/2025
Linda S. VERIFIED CUSTOMER
Somewhat over priced as compared to other location. However no issues.
6/5/2025
Irma S. VERIFIED CUSTOMER
The problem I have has presented itself before. One sensor in the trunk was replaced. Now last night, the trunk didn’t close again. I had to close it manually which is difficult for me. It is very frustrating and I have been complaining about the electrical system since the car was purchased.
6/5/2025
Barrie L. VERIFIED CUSTOMER
Robert is always on top of with everything explaining and showing us things always great to work with thank you
6/5/2025
Deanna S. VERIFIED CUSTOMER
Great service
6/5/2025
Rodney W. VERIFIED CUSTOMER
Greeted promptly when I arrived for my scheduled appointment, Alec reviewed with me what would be done to my vehicle and an approximate time frame. He opened the door to direct to the service wait area and asked if I had any questions. Alec returned to the wait area to let me know my vehicle was finished, also reviewed with me the inspection report.
6/5/2025
Kim L. VERIFIED CUSTOMER
Great service, work,and communication job well done. Thank you!
6/5/2025
Jacinth N. VERIFIED CUSTOMER
Very professional knows his job great customer Service
6/5/2025
Bryan L. VERIFIED CUSTOMER
Very conscientious, thorough and took pride in their work and approach towards us. Very nice experience.
6/5/2025
Richard M. VERIFIED CUSTOMER
My last two visits were very disappointing. In fact, the visit before last I had to come back a second time because they forgot to do my car. On top of that, all visits took more than twice as long as what I was told. You have a big problem that needs to be resolved. I won’t be returning,
6/5/2025
Janet B. VERIFIED CUSTOMER
Great communication skills! Car done on time.
6/5/2025
Babette S. VERIFIED CUSTOMER
Jake is ready to help with your Lexus when and where he can this is very valuable of course two Lexus owners and Lexus dealerships I believe if he worked in any other areas for Lexus The quality of his work would be the same however I cannot at this time say the same for the mechanical work on my car although it’s a team approach it’s not always easy to figure out exact reason for any problems whichever might occurl
6/5/2025
James F. VERIFIED CUSTOMER
The problem appears to have been completely correctly diagnosed and repaired in accordance. Thank you also for the fine job cleaning making it look nice again. It is a joy to drive now again.