Mr. Jeff Miller provided exemplary professional care and service for me and for my LS460L. I am very pleased with how Mr Jeff Miller made certain that my Metro Lexus service appointment experience was superb. Thank you, Jeff., and my thanks to all of the technical people who worked on my car yesterday, June 5, 2025.
6/6/2025
Esmeralda J. VERIFIED CUSTOMER
Everything is A++++ from when we pull up to the garage door. Someone is waiting for you to get out so they can greet you. The lounge is staffed with an attendant offering drinks & snacks. The car service is superior to all other places. A service attendance explain everything thoroughly. They’re very pleasant. They answer all your questions. They don’t make you feel like they’re in a rush to get you out. I think Lexus provides the most excellent customer service all the way around.
6/6/2025
Matthew B. VERIFIED CUSTOMER
Polite excellent service
6/6/2025
David S. VERIFIED CUSTOMER
Best service department in town!
6/6/2025
Angelina G. VERIFIED CUSTOMER
Very accommodating Car was done as promise thank you so much
6/6/2025
Peter M. VERIFIED CUSTOMER
Nick was excellent working thru an issue that was one first of its kind on the GX 550. It was nice to validate that it was an actual issue. No more rattle. I can finally enjoy my new car.
6/6/2025
Dolores D. VERIFIED CUSTOMER
He was very polite, and he answered several questions and pointed out some things in my car that I didn’t know about. He was really a nice person.
6/6/2025
Howard Z. VERIFIED CUSTOMER
He gives me excellent service each time I am there.
6/6/2025
Kathryn R. VERIFIED CUSTOMER
Thanks for your understanding and forthrightness regarding my old car. I appreciate it.
6/6/2025
John C. VERIFIED CUSTOMER
As always, Xavier Allen has been professional and caring to my needs. He always takes the time to listen as well as give direction and advice. He's very personable and makes me feel at ease knowing that any issues will be resolved as quickly and thoroughly as possible. I would highly recommend him.
6/5/2025
Steve R. VERIFIED CUSTOMER
Carlos is an unbelievable individual with.the upmost professionalism. He cares. He cares about Lexus. He cares about the customers Lexus. He cares about the customer. He cares but not in any order. 33 years working at JM Lexus speaks highly. He loves his job because he loves us. Thank you for keeping this highly professional man.
6/5/2025
Stephen W. VERIFIED CUSTOMER
Great service from Ryan
A real professional
6/5/2025
Joan G. VERIFIED CUSTOMER
Chauncey is Such a pleasure to work with. He goes above and beyond to make me comfortable with my service. He checks the vehicle, keeps me informed of the progress. He makes the wait time unnoticeable. I will only service my car when he’s there. He is an asset to your company.
6/5/2025
Sandra S. VERIFIED CUSTOMER
Joe was great! He was very friendly and engaged in conversation right away which made the entire process to easy and not boring! I will request him as my advisor next time.
6/5/2025
Laurie G. VERIFIED CUSTOMER
Adam had me and in and out in 15 minutes!!!
6/5/2025
Rudolph R. VERIFIED CUSTOMER
Chico have very good customer service approach.Honest and straightforward
6/5/2025
Helen D. VERIFIED CUSTOMER
Adam was great. Conscientious and super courteous.
6/5/2025
Serge F. VERIFIED CUSTOMER
Thanks
6/5/2025
Annie W. VERIFIED CUSTOMER
Provide excellent customer service from start to finish by communicating with me every aspect of the service being done on my vehicle.