I usually never have a problem with Lexus service dept. Most of the time I’m satisfied with their services. However, this last visit I was charged $280 for just having them put it through the machine to see what was wrong with the vehicle. I honestly, think that’s a ridiculous amount for doing nothing to the car. This last visit has made me not want to go back for any service , not even oil change. My car is old, but I always felt satisfied taking it to Lexus for oil change. This past visit has made me think about it twice before I take it in.
6/7/2025
Charles H. VERIFIED CUSTOMER
Lexus Las Vegas has my vote for being the Best run business in America. Impeccable customer experience. This is a place I don’t mind paying for my services because I always get excellent value fro my money. Very uncommon for Las Vegas, lots of places just do it or the money But Lexus Las Vegas builds long lasting relationships.
6/7/2025
Tim S. VERIFIED CUSTOMER
Had a good experience- as always. I especially appreciate the rooms made available to work while waiting.
6/7/2025
Theodore P. VERIFIED CUSTOMER
Waited 3hrs. for what I was told would 1.5 to as much as 2 hr. job. car handed over to me with not a comment.
6/7/2025
Edward L. VERIFIED CUSTOMER
Great service
6/7/2025
Joni E. VERIFIED CUSTOMER
The only complaint that I have is the time it took to service my vehicle. Your staff and facility were great.
6/7/2025
Abdool H. VERIFIED CUSTOMER
Good job well done ???? ✔️
6/7/2025
Roberta M. VERIFIED CUSTOMER
Daniel is very professional and very easy to deal with. He worked with me on my service. I definitely would like to continue using Daniel for future service issues
6/7/2025
Luis V. VERIFIED CUSTOMER
Thank you very much for everything and your professionalism
6/7/2025
Collin D. VERIFIED CUSTOMER
We used to take the car to Serco Lexus in Honolulu until we shipped it to Vegas. Service and amenities are excellent and same in both places.
6/7/2025
Michelle Y. VERIFIED CUSTOMER
Very helpful service
6/7/2025
Joseph T. VERIFIED CUSTOMER
I am pleased to see Justin, Dave and the rest of the Service staff are epitomizes the level of care, support, and attention to detail the Lexus brand is known for. As newly establish residents within the Las Vegas community we are happy our automotive concerns are satisfied! It’s great to see a team take pride in their efforts!
6/7/2025
Laura V. VERIFIED CUSTOMER
Great work!
6/7/2025
Sandra M. VERIFIED CUSTOMER
great service
everyone was polite and helpful
6/7/2025
Judith O. VERIFIED CUSTOMER
Philip was knowledgeable, friendly, and kept me informed. He answered all of my questions.
6/7/2025
George A. VERIFIED CUSTOMER
Excellent customer service.
6/7/2025
Shannon C. VERIFIED CUSTOMER
Danny was very professional and it was a good experience.