Helen was great in helping me arrange for the vehicle to be service. In addition, she and her partner help me secure a loaner at the last minute and I was able to take care of my business. The car was washed up on completion. I am very appreciative of the service from Crown Lexus. Thank you very much
6/8/2025
Diana P. VERIFIED CUSTOMER
Jennifer was super friendly and helpful! She answered all my questions and assisted me throughout the entire process during my service visit. I will be bringing my vehicle for other services soon and hopefully I can find Jennifer again !
6/8/2025
Romel R. VERIFIED CUSTOMER
After my 10K servicing, I drove back to Rosamond (Antelope Valley, 50+ miles one-way) and discovered that the technician put the wrong oil in my vehicle. According to the service receipt given, they put 0W-20 instead of 0W-16. The vehicle had only 1,550 miles and I drove it back home like that! If a dealership cannot put the correct oil in their own vehicles, then who can you trust? I am so upset of what they have done to my $80K vehicle that I have entrusted to this dealership. To make matters worse, it still has not been resolved! This unfortunate event has crushed my confidence with this dealership! A very bad experience!
6/8/2025
Charles J. VERIFIED CUSTOMER
Great service rep! He was extremely informative and kept me up to date with the most recent status updates.
Very pleasant experience and this is largely what keeps me coming back to this dealership!
6/8/2025
Dolan W. VERIFIED CUSTOMER
This was a great and seamless experience.
6/8/2025
John S. VERIFIED CUSTOMER
Excellent service, as usual.
6/8/2025
Kevin L. VERIFIED CUSTOMER
Good service nothing to complain
6/8/2025
Artemio R. VERIFIED CUSTOMER
Great service as always.
6/8/2025
Elmer G. VERIFIED CUSTOMER
The intake person and Harry the service advisor was awesome, professional and explained everything in great detail. I’m happy that I decided to purchase a Lexus because the service is an experience and a good experience at that thank you.
6/8/2025
Mars P. VERIFIED CUSTOMER
Thank you Joseph for providing great service! This is the fastest oil changed i had to a dealership, will come back and recommend to family and friends if the oil changed is this fast. Thank you!
6/8/2025
Evangeline A. VERIFIED CUSTOMER
Anthony is very knowledgeable and very helpful and nice
6/8/2025
Angelina S. VERIFIED CUSTOMER
Every time I bring my vehicle in, Tony goes above and beyond to make sure I’m completely taken care of. He’s consistently professional, attentive, and thorough in his communication. Throughout the entire service process, he keeps me updated and ensures I understand any recommended work.
What I appreciate most is that Tony treats every visit with the same level of care, whether it’s a routine inspection or a last-minute request. He always finds a way to fit me in, no matter how full the schedule may be. He’s also diligent about reviewing inspection results and giving me honest recommendations without ever pressuring me.
It’s clear that Tony genuinely cares about his customers. He’s a big reason I continue to bring my Lexus to this location. Outstanding service every time!
6/8/2025
Gloria R. VERIFIED CUSTOMER
I am so happy with my experience from Bill Horvat. He kept me well informed about my car every day. All repairs done. Best experience I had at Lexus!!!
Thank you ,
Gloria R
6/8/2025
Roberto S. VERIFIED CUSTOMER
Danecia, was incredibly as usual, always answering my questions and providing information
6/8/2025
Ozren T. VERIFIED CUSTOMER
Great job!!! Thank you ????
6/8/2025
James K. VERIFIED CUSTOMER
Tyler is Employee of the Year
6/8/2025
Sonia S. VERIFIED CUSTOMER
Very efficient and timely service! I appreciate the loaner I get while my car is serviced! Thank you!
6/8/2025
Antoinette N. VERIFIED CUSTOMER
Very professional
6/8/2025
Martha M. VERIFIED CUSTOMER
Jeffrey went above & beyond to help me decide whether I would get my new tires from Lexus, and due to his willingness to do some research, I did indeed choose to buy from Lexus.
6/8/2025
Andrew Y. VERIFIED CUSTOMER
Service was great. Everyone was extremely focused on serving the customer. Never been anything other than impressed.