Lexus Monogram Service

He was very nice . Pleasant. Listen to me and addressed all my concerns. my car was serviced on time

I am not satisfied, I paid for the 2013 gs350 to have differential pinion seal replaced. When I get my car back and drove for a day, I found leaks on the driveway. The differential fluid drain plug was loose I can spin it by hand. I have to crawl under the car to tighten the plug. It’s dangerous for me but I hand to do it in order to stop the leak that could damage my vehicle. I will call Lexus of Omaha on Monday to have them reinspect and top off the fluid.

Alejo was extremely friendly, helpful and attentive. I couldn’t have asked for a better experience.

Nice agent

My experience today in the service area was nothing short of EXCELLENT. Joe was my advisor he knowledgeable in the areas I had concerns about even address issues that could arrive in the future if not taken care of at the appropriate time. I could sincerely say the customer service was a FIVE STAR. Thank you Joe job well done.

Dear Lexus Service Team, I’m writing to share my disappointment with the service I received during my most recent visit. As a loyal Lexus customer for over nine years, I’ve always chosen Lexus not just for the quality of your vehicles but also for the exceptional service that traditionally accompanied them. Unfortunately, my experience this time was extremely disappointing. I was assisted by Brandon, who was not only dismissive but outright rude. When I inquired about using my service coupons, he immediately told me they were expired since 2022. I explained that I had used one as recently as September and believed there must be a mistake. Instead of taking the time to investigate or offer assistance in finding a contact number to clarify the issue, he simply walked away, spoke to a manager, returned, and said he would give me a free oil change—then proceeded to rush me away from his desk without any further explanation or follow-up. Additionally, I was never given a call with an estimate. I received a text, which I assumed was part of a new system, but then I waited over four hours without any updates. While waiting upstairs, I observed other service advisors actively looking for customers—something Brandon never did. When I finally went downstairs to ask, he casually mentioned that the car had “just come in,” which was both confusing and frustrating. This is not the first time I’ve had a negative experience with Brandon. I had previously requested a different advisor due to his lack of professionalism, yet my request was ignored. I didn’t want to escalate things during my visit, but I left feeling completely devalued. Brandon showed zero empathy and treated me like an inconvenience, not a valued customer. Whether or not I was spending money that day should not determine the level of respect I receive. I sincerely hope Lexus takes this feedback seriously. Your loyal customers deserve to be treated with courtesy and professionalism, and unfortunately, that was not the case this time. Thank you for your attention to this matter. Sincerely, Vanessa Charry and Fabrizzio C

Daniel took care of my car needs, he was able to help me even if I didn’t have an appointment. The car was serviced and the battery was replaced in a short time. Thanks

Call me ****-****-xxxx

Job well done by Sam Lamas and the service techs. Thank you!

Joe was phenomenal and provided excellent service.

When I checked my car in, I had asked that person to check the level of my transmission fluid. However, he did not document that request, so it was not done. The service person working with me said they could pull the car back in and do it. However, I did not have any additional time.

My Service Consultant,Sam Lamas, was most professional and extremely helpful. It was a pleasure dealing with Sam !

CARLOS NUNEZ IS A MAJOR REASON WHY I DO NOT “SHOP” LEXUS IN SOUTH FLORIDA.. WE GO BACK TO 2003 WHEN I MOVED HERE FROM IOWA AND CARLOS TOOK EXCELLENT CARE OF MY LEXUS BACK THEN AND HAS ALWAYS…ALWAYS TAKEN EXCELLENT CARE OF ME EVER SINCE. CARLOS MAKES SUGGESTIONS IN MY BEST INTEREST AND HE KNOWS THAT I AM A PERFECTIONIST AND EXPECT THE BEST AND HE CERTAINLY ALWAYS PROVIDES THAT, IN ADDITION TO HIS COURTESY AND RESPECT. I CONSIDER HIM A FRIEND AND I TRUST HIM AND THAT IS MY HIGHEST COMPLIMENT. LETS FACE IT, ANY OTHER LEXUS DEALER WOULD GLADLY DISCOUNT THE VEHICLE ANOTHER $300 BUT CAN THEY MATCH THE SERVICE.. ABSOLUTELY NOT.. NO WAY..CARLOS AT JM LEXUS IS THE DEFINITION OF AUTHENTIC QUALITY TRUSTWORTHY SERVICE, I WOULD DEMAND NOTHING LESS.. THANK YOU CARLOS AND THANK YOU JM LEXUS..

Satisfied

Always a pleasure working with Tyler

Excellent service.

Thank you Henry!

I was welcomed with a hello and was taken care of immediately. Thank you

Xavier Allen is GREAT! And so is Danny the manager!

A wonderful experience, from start to finish! Thank you!!!