The service by Jeff and other team members is outstanding. I always have an exceptional experience and leave more knowledgeable about my car each time I visit. Everyone is on top of their game and responsive. A++.
6/19/2025
Karla R. VERIFIED CUSTOMER
Ryan was wonderful and helpful. The whole process is very seamless whenever I’ve dealt with JM Lexus. I have another Lexus dealer closer to where I live, but I will only use JM!
6/19/2025
Stuart S. VERIFIED CUSTOMER
I guess I was too late for breakfast and to early for lunch, but there's always next time!
6/19/2025
Irene S. VERIFIED CUSTOMER
Carlos Nunez is the best advisor. Been using him for a very long time.
Always takes care of my needs and always friendly. I drive to J M for all my cars services from Aventura. I Do miss the chocolate chip cookies and the sandwiches.
6/19/2025
David W. VERIFIED CUSTOMER
Carlos is awesome!! Since my first Lexus purchase in 2008, I have only gone to Carlos for servicing my vehicles and he is a big reason why I purchased my last two vehicles at JM Lexus.
6/19/2025
Arlene A. VERIFIED CUSTOMER
As of today, and after 5 days of dropping my car to service with Justin, I still did not hear from anyone if my car is finished or not!
Unacceptable, especially from Lexus.
6/19/2025
Carlo G. VERIFIED CUSTOMER
Great service
6/19/2025
Susan H. VERIFIED CUSTOMER
Joe is fabulous! I appreciate his vast knowledge in my auto details and what is needed to sustain longevity. He’s very professional, kind, personable, and I trust him. To me, that is the ultimate quality that I look for.
6/19/2025
Mike T. VERIFIED CUSTOMER
Helen performed better than expected. She got me serviced in out in time for me to make another appointment.
6/19/2025
Holly T. VERIFIED CUSTOMER
Art is an excellent advisor. He is knowledgeable and efficient.
6/19/2025
Martha O. VERIFIED CUSTOMER
I have been scheduling detailing since I purchased the car! There have been several occasions where you have had the car for servicing for a week! When I pick it up not only has it not been detailed, it has not even been washed!!
6/19/2025
Jon R.. VERIFIED CUSTOMER
Very helpful and friendly staff.
6/19/2025
Shane P. VERIFIED CUSTOMER
Thank you
6/19/2025
Jose G. VERIFIED CUSTOMER
She is Great ! Great customer services ! Went beyond and helped me out with my tire. Out of everyone I dealt with there she is the one that I actually want to come and make appointments with from now on.
6/19/2025
Mark B. VERIFIED CUSTOMER
You never changed my phone number after I ask you to so all alerts and everything did not come to me
6/19/2025
Claudia R. VERIFIED CUSTOMER
He clarified all my questions and I had more than a few to ask.Yet he explained thoroughly. A job we'll done!
6/19/2025
Leticia Lara. VERIFIED CUSTOMER
Good service
6/19/2025
Pamela F. VERIFIED CUSTOMER
Here was very knowledgeable and helpful. Excellent service representative
6/19/2025
Kelly S. VERIFIED CUSTOMER
I appreciate the car being completed just prior to the estimated completion time for the first time at this dealership.