When I saw my vehicle returned to the service waiting area, I waited for 10-15 minutes for Ashley to come and advise me that I was ready to check out. When she didn’t show up, I checked in her empty office, and sat there awaiting her return. After a few minutes, a young man came in to advise me that she had “stepped away” from the office, and he advised another service coordinator, who was nice enough to cash me out. I had the same “less than warm” reception on my initial arrival, waiting 40 minutes to be checked in. Based on a couple other customers I commiserated with, the world class service I’d experienced in all past visits was no longer available
6/20/2025
Maxwell R. VERIFIED CUSTOMER
Robert was great and answered all my questions. He was a great rep!
6/20/2025
Mark S. VERIFIED CUSTOMER
Great communication, and awesome care
Will be bringing in our other Lexus soon with no reservations!
Roberto was great!
6/20/2025
Jerald S. VERIFIED CUSTOMER
Great service from Garry, thank you Garry.
6/20/2025
Indolicia M. VERIFIED CUSTOMER
Leo was awesome!!
6/20/2025
Ken J. VERIFIED CUSTOMER
Excellent customer service
6/20/2025
Lori K. VERIFIED CUSTOMER
treated very well. As usual !!! They work like a well oiled machine in that service department. Thank you !
6/20/2025
Douglas G. VERIFIED CUSTOMER
Gerardo is so awesome to work with! He’s polite, professional, and on top of his game with his communication skills!
6/20/2025
Jeanne P. VERIFIED CUSTOMER
Nick Berg is professional, listens, addresses any conversation/questions we might have, and we trust him to take care of us.
6/20/2025
Maureen W. VERIFIED CUSTOMER
Gerardo was very easy to talk to and ask questions with answers that were very understandable.
He was very friendly and I would like to work with him again.
6/20/2025
Sharon F. VERIFIED CUSTOMER
Joe was very helpful and gave me valuable advice.
6/20/2025
Janet W. VERIFIED CUSTOMER
Good job
6/20/2025
Dale C. VERIFIED CUSTOMER
Jeff Miller is terrific. He takes care of me like I was his family. I trust him and Metro is fortunate to have him on your team. I have been a customer now for over twenty years and like his predecessor Steve he is a huge reason I stay with Lexus. He is a keeper.
6/19/2025
Judy N. VERIFIED CUSTOMER
Carlos was extremely helpful!
6/19/2025
Dylan A. VERIFIED CUSTOMER
Sam was awesome! Super easy to talk to and very on top of the job. Even gave me free life advise haha
6/19/2025
Angela Z. VERIFIED CUSTOMER
You are welcome.
6/19/2025
Glenford P. VERIFIED CUSTOMER
Joe is always a pleasure to deal with. The customer service that was provided was top notch.
6/19/2025
Richard A. VERIFIED CUSTOMER
Carlos is the best. He provides great surface as extremely knowledgeable. He takes the best care of us all the time.
6/19/2025
Jonathan F. VERIFIED CUSTOMER
Excellent service, kept me well inforned and was very ptofessional.