Extremely accommodating, professional, and punctual.
6/22/2025
Roman B. VERIFIED CUSTOMER
????????????
6/22/2025
Gabriel O. VERIFIED CUSTOMER
Jerry was great! Kept me informed on status and got me a loaner so I didn’t have to sit and wait all day. Very satisfied with his service. I never request a particular advisor, but going forward I will request Jerry.
6/22/2025
Jacob C. VERIFIED CUSTOMER
Thank you Ms Helen for a great job done on my car
6/22/2025
Rita D. VERIFIED CUSTOMER
Elda is beyond wonderful. She was on top of everything and kept me informed. She is the kind of person you wish you were friends with. I will definitely request her in the future.
6/22/2025
Anton R. VERIFIED CUSTOMER
Excellent service.
6/22/2025
Jazlyn S. VERIFIED CUSTOMER
Mark was extremely nice, helpful, and informative! It was a pleasure working with him.
6/22/2025
Jorge O. VERIFIED CUSTOMER
Christian customer service was great. He gave me the full break down of the service of my car and processed all the paperwork in a timely manner.
6/22/2025
Carmelita E. VERIFIED CUSTOMER
Great job!
6/22/2025
Brenda H. VERIFIED CUSTOMER
Everyone was so nice, and really made me feel at home! Thank you very much for your service. And Kristine was great ????
6/22/2025
Analiza E. VERIFIED CUSTOMER
I want to thank Erik for taking care of my car, he is awesome, friendly and knowledgeable.
6/22/2025
Debra C. VERIFIED CUSTOMER
Awesome service
6/22/2025
Garfield M. VERIFIED CUSTOMER
JM Lexus Coconut Creek is my preferred dealer as the level of service from the sales team to the service advisors is consistent world class customer service & satisfaction delivery. Omar, Ryan, and the entire service staff/concierge/loaner department are always pleasant and service oriented ensuring ultimate customer satisfaction.
Leadership should know and realize they have an Amazing team to be
6/22/2025
Josh E. VERIFIED CUSTOMER
Roberto was fine, I like the drive and write up process. I run a service department at a dealership and have high standards. If I can give your organization one tip: have your advisors get a parts quote amd provide one price. I was getting a key made and had stopped by a couple weeks ago to order parts, instead of the receptionist taking me to the advisors to take a single order. She called a parts person who came out and got my info to order it and then took me to an advisor to schedule. I find its much easier and provides less confusion when you just give one price for the whole (insert request here). The parts person also did not order a new key blade which was also something I wanted and had asked for. Roberto got me one ordered but kept breaking down the price and seemed to be worried I wouldn't buy. Be confident! I came to you and your price is your price! Giving people break downs gives them the option to shop around and costs you business. Roberto was great just a tip from someone in fixed ops.
6/22/2025
Scott H. VERIFIED CUSTOMER
Phil was prompt, efficient and courteous. Knows his stuff and juggles a lot of balls at once. I’ll be asking for his help in the future. Thanks.