I usually have a good experience with this service department, which is why I brought my flat tire issue here instead of going elsewhere, along with my normal 15,000 mile service. But this visit left a bad taste. The advisor tried to sell me a new tire before checking if mine could be patched. I also had to drive back just to drop off my key after the car was towed. When I picked up the car, the interior was dirty, the interior camera had been tampered with, and now there’s a rattling noise from where the tire was repaired and something is hanging, and no one mentioned it. Overall, not the level of service I’ve come to expect.
6/26/2025
Charles A. VERIFIED CUSTOMER
Great job!
6/26/2025
Andrew E. VERIFIED CUSTOMER
Joel is amazing thank you for always taking care of me.
6/26/2025
Roseann U. VERIFIED CUSTOMER
Faustina is a excellent service provider.
6/26/2025
Salam A. VERIFIED CUSTOMER
Yes I was completely satisfied with Jose Valdez to help me with my Vehicle Service
6/26/2025
James D. VERIFIED CUSTOMER
Jesse was awesome as always!
6/26/2025
Alexandra W. VERIFIED CUSTOMER
Vahagan is amazing as always. I feel like a special person every visit…by him as well as all Lexus staff that I encounter!
6/26/2025
Marshawn S. VERIFIED CUSTOMER
With the fees imposed for utilizing a credit card, I’ll be transferring services to another service center.
6/26/2025
Jana R. VERIFIED CUSTOMER
He is very nice and professional. He was direct and upfront with the services and prices. I will always ask for him when I go in. Thank you.
6/26/2025
Edgar F. VERIFIED CUSTOMER
The service receptionist was nice and accommodating when got my car. Vince the service specialist was knowledgeable on cars. He told me the issues and made a plan for my car.
6/26/2025
Flyod S. VERIFIED CUSTOMER
Sure, I’ll keep an eye out for the survey Regarding Alfred. But I can tell you now before your survey gets here. The Man deserves all tens for a job well done, His professionalism, being thorough and job knowledge. And let’s not forget his follow up! Outstanding job thank you guys so much
6/26/2025
Ana V. VERIFIED CUSTOMER
Hugo was friendly and very helpful! He is a great advisor
6/26/2025
Claudia T. VERIFIED CUSTOMER
I would first like to say that I am impressed with your service department! Everyone is ready to help and very knowledgeable and most importantly have excellent customer service skills. I bought my car recently at Cerritos and my maintenance light came on after a few weeks I made and appointment and was standing waiting to be greeted after worker and worker passed by my husband and I. Then the person that took care of us was horrible, had no knowledge that I had just bought my car and tried to sell me a maintenance package. Thank goodness that Crown Lexus is close to my house! Everyone greeted me with a smile and were very helpful! Faustino is wonderful and his customer service is beyond excellent! Thank you fir making me feel taken care of and that my car is in excellent hands!
6/26/2025
Edward L. VERIFIED CUSTOMER
Vahagen is the best auto service customer rep I have ever interacted with in the entire country. I have worked and lived in over 20 cities in the last 30 years, traveling almost monthly during that time, and Vahagen is the best. Thank you for always treating me with respect, always timely service and everyone at Lexus of Las Vegas was always kind, mindful, friendly and helpful.
6/26/2025
William J. VERIFIED CUSTOMER
I had a recent experience where my car battery went dead, due to a window tint tech leaving it on for too long while working on it. When I explained this to Elda in order to request my battery be checked for any issues since I'm about to drive across the country on a trip, instead of trying to be helpful, Elda quickly scolded me that the warranty would not cover anything with my battery since someone else touched it.
I was surprised by this immediate defensiveness, instead of curiosity about how she could be helpful to me, especially since all the car needed was to be jumped. Nonetheless, I was able to get the battery jumped, and it was fine after that, but her lack of care really disappointed me and her stern tone about what was not covered as opposed to how she can be helpful in that moment was jarring. She was also not the warmest individual. When I first arrived to drop off my car. This my fourth a car that I've purchased from keyes and I have been a loyal customer. But I'm not sure I would necessarily want to go to Elda again for service help.
6/26/2025
Manuel R. VERIFIED CUSTOMER
Professional and friendly.
6/26/2025
Masue C. VERIFIED CUSTOMER
Justin and team always provide exceptional service!!
6/26/2025
Kathleen F. VERIFIED CUSTOMER
Kay was extremely helpful and answered all my questions regarding the services I received. She kept me informed through the whole process.