Everything was completed to perfection. The team was obviously phenomenal. I even got upset at one moment and they held it together and made it happen. My only complaint is I made an appointment for a headlight replacement or a specific vehicle, and they knew they didn’t have it in stock when I called. But I guess they thought they didn’t when I was there either. It took me to complain for them to find the part that cost twice the value they had quoted me in the inspection.
But when they didn’t think they had the part, they called around and did their due diligence to find a part possibly to transfer same day from a local shop. Mad respect.
I just don’t know why it wasn’t ordered and known it was ordered for when I made an appointment 2 weeks ahead.
But disregard all that because they made it happen and yes I paid more but it did seem because that was the compatible bulb.
Lexus for life!!! <3
7/1/2025
Ramona T. VERIFIED CUSTOMER
Execellent.
7/1/2025
Donna D. VERIFIED CUSTOMER
Outstanding customer service!
7/1/2025
Kenneth R. VERIFIED CUSTOMER
The crew went out of their way to get my car back today and it was greatly appreciated.
7/1/2025
Angeles V. VERIFIED CUSTOMER
Great customer service!
7/1/2025
George R. VERIFIED CUSTOMER
Cordis Bunch is professional, helpful and courteous. He is a definite asset to Metro Lexus.
7/1/2025
Lynne H. VERIFIED CUSTOMER
I was greeted and informed up front of exactly what to expect and what it would cost. Things went smoothly and quickly.
7/1/2025
A-1 Marketing. VERIFIED CUSTOMER
Completeand thorough.
7/1/2025
Darlene M. VERIFIED CUSTOMER
Jesse explained everything.
7/1/2025
Jian Z. VERIFIED CUSTOMER
Very good!
7/1/2025
Geoffrey S. VERIFIED CUSTOMER
Adi does a great job
7/1/2025
Cathy P. VERIFIED CUSTOMER
Service is always great!
7/1/2025
Jon C. VERIFIED CUSTOMER
A first class experience, as always.
7/1/2025
Advanced Cardiovascular. VERIFIED CUSTOMER
Took two hours when they said one hour. I wouldn’t have waited
7/1/2025
Anna K. VERIFIED CUSTOMER
Delilah was super great and I appreciated how she explained everything to me including what services were done to my car and just the process in general. One of the best experiences I’ve had at a Lexus dealership.
6/30/2025
Nancy P. VERIFIED CUSTOMER
Nicholas Berg continues to be a life saver for Nancy and I. We get a friendly reminder when her car needs to come home for a visit and Nicholas understands exactly what he should do and what else we want looked at. The work is promptly completed on time, well done, and for a fair and reasonable price. Thank Nicolas and the entire staff.
6/30/2025
Dmytro M. VERIFIED CUSTOMER
I liked everything very much, Uncle Sam did his job perfectly, quickly and efficiently, he was very friendly, I am delighted with the service
6/30/2025
Karla M. VERIFIED CUSTOMER
always good service
6/30/2025
Joseph S. VERIFIED CUSTOMER
Considering the mileage on my car and the wear and tear of tires, etc., Ryan was very considerate as he’s always been. He’s always looked out for me and my car.