Lexus Monogram Service

What happened to the sank and the Diet Coke why are you changing 3% if I use my credit card you guys are acting wry cheap for a LEXUSs dealer ship

I was informed that I needed rear pads. I went to parts to get a quote on a complete rear brake replacement and spoke to my service guy about a complete replacement and I felt he was not trying to work with me regarding pricing. He was not my normal service guy so I told him I’ll wait for Venice to return back to work.

Glenn is AWESOME ????

Alex is a true professional, motivated by GREAT customer service! From drop off to pick up the experience was incredible. Regards, Elvin

Very professional

Great Job! No issues

thank you lexus… awesome ????????????????

She was amazing ! Very helpful and professional:) great service!

Thank you

The service today with Gerardo and the other people I encountered was excellent. I really dislike the automated scheduling software to get this appointment scheduled. Unlike a dinner reservation app, service on a car and additional items to be completed can not be completed on an automated system. I was told that the Lexus dealership had 3 employees to answer phones and it was not enough so the automated scheduling system was added in addition to support the incoming phone calls. I tried over the past month to schedule an appointment and encountered the automated system each time and would just hang up. When I finally used the automatic scheduling system l asked to have scrapes on my rims repaired. I scheduled an appointment for last Wednesday. I finally was able to get connected with a human being and was told that Monday was the only day that rim repair is completed. The automated scheduling system is not sophisticated enough to prevent scheduling services for a day when they are not available. The female voice program actually comes across as rude. YES or NO!! When I asked if I was talking to a machine it would repeat YES or NO. Since there was not a yes or no answer it just timed out and disconnected me. I encountered a system 15 years ago that made you answer a series of prompts with a phone keypad. When after 8 prompts and I was back where I started and out of frustration I said “Human Being!” at that point the automated system said “Would you like to speak with a customer service representative?” I said “Yes please”. Problem solved. You almost lost any future sale based on my level of frustration using the rudimentary automated system. I would expect better technology being used by Lexus when that system can make or break the customer experience with Lexus. It reflects very poorly on an otherwise excellent dealership. The expression “Penny wise, pound foolish” sums up my opinion of the customer service using your current automated scheduling system.

Excellent service, I am grateful!

Ivan is amazing!!!

While I didn’t have any contact with anyone at Lexus of Omaha I appreciate that they worked with Lexus of Lincoln on getting the issue fixed so I could have my vehicle back.

Ivan was courteous and professional

The service and Roberto were great.

Great service, friendly staff, very professional staff. Love the loaner car!

I’d like to commend Adi Sakic for his excellent service during my recent visit for my Lexus GX 460. He was prompt, professional, and attentive to my concerns. Adi thoroughly checked the issue I brought up and clearly explained the recommended services needed to keep the vehicle in top condition. I appreciate his efficiency and customer-focused approach.

Thank you for everything!

Always have great service with Gerardo!

They did a great job