Lexus Monogram Service

Tony Hang made my experience at Crown Lexus a complete success. He Was very polite and knowledgeable. He took the time to explain any Questions or concerns I had regarding my vehicle, and what could be done to resolve them. Thank You!

Always excellent service and care from Tony. He is an incredible employee and he makes it worthwhile to come to Crown. Thanks for all your efforts and support, it is highly appreciated.

As always, great service. Staff friendly. Joel Gooding is the best. Seems to have my safety in his heart. Thanks bunches. I’ve been a customer for 25 years.

First time visiting as a new Lexus owner and Cory was amazing! Thank you for the great service!

My first time meeting Mr. George and he was very nice and professional. He took time to explain everything to me.

It was a great service. No issues. Thanks.

I was not informed of the recommendations that my car needed. I saw the list but no one explained it to me.

Chris Santos provided excellent customer service. I look forward to working with him again during my future service visits. Thank you.

Vahagn is always welcoming and very helpful. I always appreciate the help.

Excellent service, great communication.

Excellent friendly, helpful service. Couldn’t ask for anything better!

Súper profesional!

Great customer service! Robert was very helpful.

First off my vehicle has around 63k miles. It is not driven often (I have 4 vehicles). Last year my vehicle was serviced and passed impeccably. This year I'm told it needs over 8k dollars of services. I submitted my warranty and then was told a claim would be submitted. Since then I experienced the worst customer service from my adviser AG. My vehicle was held indefinitely. I was constantly passed around between personnel and when I left messages it seemed like no one was available. My calls were not returned promptly and text messages when I received them had vague responses to my inquiries. AG stated he didnt have time and maybe I should be the one to follow up with Assuran.I personly made contact with Assurant and was informed that authorization for service had been emailed to service adviser. I had to text AG and ask him to check his email. It seems days had gone by since the authorizaton was granted and apparently AG didn't bother to follow up with carrier or myself. I finally received a call from AG telling me my car might be ready on a Monday April 13th. I asked to please keep me posted. No phone call or follow-up again. I called 3 days later and AG wasn't available. I asked is my vehicle ready and no one could inform me. I finally called again to let them know I'm coming over to pick up my vehicle. This has been the most exhausting experience!!!!

is a nice person and very professional.

Trevor and Customer Service super kind and helpful. He even had David from Service department to personally take a look at my car. Both Trevor and David were over the top wonderful.

I was a bit early but he took great care of me and was extremely helpful. I dropped off my car and was leaving in a loaner in 10 minutes. Thanks Robert!

Delilah has great customer service skills. She went about and beyond for us and explained everything thoroughly. She kept in touch with me throughout the entire process and answered all of my questions. :)

I put my comments into the cars.com site, lauding Billy and the Lexus team.

Thanks Arturo!