Dalton did an excellent job with our car. We are satisfied will all he did and appreciate his knowledge!!
6/12/2026
Michele H. VERIFIED CUSTOMER
Thanks for the updates and texting me when the car was completed.
6/12/2026
Gary C. VERIFIED CUSTOMER
Excellent service.
Thank You,
Gary C
6/12/2026
Marge H. VERIFIED CUSTOMER
Very pleasant and knowledgeable staff.
6/12/2026
Kathleen G. VERIFIED CUSTOMER
The service person explained that since I had put so few miles on the car over 8 months, it didn't need any service for 3 more months. So the general evaluation they did on my car showed no problems and I was happy for a free service check.
6/12/2026
MERLE D. VERIFIED CUSTOMER
Andrew was very courteous and helpful! He explained all the charges very clearly. And Andrew Kroll did an excellent job explaining what was going on with my brakes and all the “whys” we needed to do what needed to be done…but without pressuring me.
6/12/2026
Elizabeth C. VERIFIED CUSTOMER
Ludaimar Pérez es excelente y agradezco el servicio de buscarme para recoger el carro .
Muy amable el chofer .
6/12/2026
James I. VERIFIED CUSTOMER
Daniel was very helpful and courteous. His work as the liaison between the desk and the service department was excellent and keeps me very happy with Baxter Toyota. After very very frustrating experiences at Village Pointe, my switch to Baxter, although less convenient mileage wise, continues to be a joy. Worth the little bit of extra drive!
6/12/2026
Don F. VERIFIED CUSTOMER
Waited almost 30 minutes from when we pulled up to service until the service rep we had an appointment with came out to see us.
6/12/2026
Lashun R. VERIFIED CUSTOMER
Dana was attentive!
6/12/2026
Angela R. VERIFIED CUSTOMER
Michael answered all my questions.
6/12/2026
Gary G. VERIFIED CUSTOMER
I was there at 7:15 waiting in line on the left side. I was the first to pull in for my 7:30 appointment. The customer techs started waiting on the back of the row instead of the front. That probably set me back an hour. Then I wait patient for a stupid software upgrade that was just Toyota steeling my personal data. I am a retired it guy and I’ve done many firmware/software upgrades. I know when someone just blows off the job. I mentioned I had to wait as you don’t shuttle to Columbia city. I watched everyone come and go for 4 hours. Last time I thought my car was in the parking lot after a software upgrade and it sat there for an hour. I thought no way that’s my car but it was. I actually question the oil changes as well. I think I can do better than your sorry staff and angry techs. I felt the heat from the tech today because I watched do both with my car even though I mentioned my urgency. I will never wait again. You should take care of the folks waiting when you have so many getting shuttled. You need to honor the ones who get their in time and not work from the back or closest to the counter.
6/12/2026
Juana R. VERIFIED CUSTOMER
The 2 light turned on again after taking the truck multiple times
6/12/2026
Scott S. VERIFIED CUSTOMER
I have two Toyota’s from Carlson. I have been lucky to work with Aaron on my last couple of appointments. He is very knowledgable and customer focused!
6/12/2026
Dennis D. VERIFIED CUSTOMER
Only person I trust my car with is Brandt.
6/12/2026
Milo G. VERIFIED CUSTOMER
Great Service
6/12/2026
Andrew G. VERIFIED CUSTOMER
For a $700 service bill I think you could have returned a washed car. My Lexus always comes back cleaned when it is serviced sg the dealership. Makes the visit a better experience.
6/12/2026
Mary K. VERIFIED CUSTOMER
Great, friendly service!
6/12/2026
Priscilla G. VERIFIED CUSTOMER
Very polite and made me feel like family not a number.