Toyota SmartPath Service

Sarah was very informative and helpful

Chris provided quality communication, kept me well informed and was very friendly. Excellent service as always!

Jim was great!

Great service as expected

Great experience with Khon! He explains things very clearly and is extremely nice. I hope to get him again next time.

Tuscaloosa Toyota has always given my husband and myself great service. Bryan Christian and Chuck Sansing are the best !! I would not use service from any other Toyota Dealership.

Dan explains everything quite well. He is clear and prompt. Always gpod to deal with.

Excellent Service

Online appointment maker doesn’t work right. Came to dealership yesterday, 3 vehicles in 3 bays & 1 car waiting. After waiting 15 minutes for one service worker to acknowledge me sitting there she stated it would be 4:30-5pm for oil change to be done without an appt (this was before 10am). I said ok, make me appt then. My appt was for today at 10am; oil change didn’t get done til noon & I had to go to service worker to get keys when I noticed my truck no longer in bay. Services suggested upon inspection but no one came to ask me to change them or anything! Not pleased & will be finding a different Lithia Toyota to receive my service!

Excellent

Thank you

Donnie provided superb attentive service.

What is the charge of 12.80 shop supplies. It don’t show on the invoice what it was. Thanks

Always an excellent service at Carlson Toyota. I have been a customer since 2013

Thank you

Still waiting on the inspection report. It wasn't provided to me on my visit today, and I was told that it would be sent as soon as it was completed.

Buen recibimiento y buena atención

Thanks for the excellent service !

I was so pleased to get help with locking lugnuts- so willing to help & try to figure out a remedy! I had been to 2 other places in Topeka asking for help - very nice guys but could not help me & suggested Toyota might have the answer.

I am writing to lodge a formal complaint regarding the poor service I received during my recent visit to CarlsoToyota Dealership in Coon Rapids. I came in for an oil change and tire rotation. While paying for the service, I noticed the service report stated that the oil and cabin filter needed to be replaced. The service advisor had not informed me of this recommendation, and I had to point this out to him. I was disappointed that the technician's recommendation was ignored, and I had to request these parts be replaced and waited another 30-45 minutes. When I picked up my car from the parking lot, I discovered the driver side mirror cover was missing. I returned to the dealership, and after asking a representative to locate the advisor, the manager became involved and helped find him. The cover was located in the shop, but neither the advisor nor the technician were able to properly snap it back in place. The manager came out and pushed it so hard that it appeared to be secure. However, after driving approximately 30 miles on the highway and parking at my workplace, my coworker noticed the mirror cover had fallen off and was lying on the ground next to my car. The mirror had previous damage, but the cover had been working perfectly fine for the last 5 months before this service visit. I expect this matter to be resolved immediately, including proper reinstallation of the mirror cover at no cost and an explanation of how this damage occurred. Sincerely, Biniam D