Great service. Very quick service. Completed when promised.
10/3/2020
Martha D. VERIFIED CUSTOMER
Brenda was awesome!! I will request her every time I come into the dealership for service!
10/3/2020
Leeanna W. VERIFIED CUSTOMER
They told me they would call me later the day I dropped it off but never did. I left 2 mags without a return call. Even left msg with manager and no return call. You kept my car for 4 days. I was very disappointed with the service, or lack there of. I will not bring my car to you again for any service.
10/3/2020
Linda G. VERIFIED CUSTOMER
Always a pleasure.
10/3/2020
Erica B. VERIFIED CUSTOMER
The gentleman that helped me was pleasant and everything was done quickly.
10/3/2020
George H. VERIFIED CUSTOMER
James is not the friendliest of people, When I walked into the dealership after the Porter checked my car in the bay, one of your service advisors was on the phone and completely ignored me. I stood there for five minutes before he even would say anything to me and at that point he told me to have a seat and someone would be with me shortly. That’s when James came in. I presented him with a free oil change card that I had from a previous visit from an ex KOB employee. He seemed very annoyed by this and told me that person doesn’t work there anymore. Also, I did have an appointment at 2:30 and I never left your dealership till almost 4 o’clock, really? For an oil change and just an oil change. Every time I come in there for service it’s a different issue. I’m almost to the point where I’m going to take my car To a different Cleveland area Kia dealership for service even though KOB is 3 miles from my residence. Thanks for reading this whoever you are !!
10/3/2020
E'Laurah W. VERIFIED CUSTOMER
Eric was very nice to me and my 4 years old son. He even made sure that my car was washed after the service. So glad to own a KIA.
10/2/2020
Jack B. VERIFIED CUSTOMER
Thank you Eric
10/2/2020
Elias M. VERIFIED CUSTOMER
I really enjoyed working with Tori Tori has made my service needs simple
10/2/2020
Jean G. VERIFIED CUSTOMER
Customer service was excellent everyone was kind and professional
10/2/2020
Laura R. VERIFIED CUSTOMER
Poor communication. Did not receive responses when I would text or leave voicemails.
I didn’t know why my car needed a new engine until I read the Repair Order when I picked up my vehicle.
10/2/2020
Robert B. VERIFIED CUSTOMER
Howie was great; price for 60,000 mile service was too expensive.
10/2/2020
Nick D. VERIFIED CUSTOMER
Thank you for turning around engine replacement so quickly.
FYI we left a message with Matt Blatt Kia yesterday to determine what our recourse is to get my towing and one day rental cost covered, being that it broke down in upstate Pennsylvania. Please advise back accordingly.
Thanks for standing by the recall, and for promptly addressing engine replacement.
Nick D
10/2/2020
Dawn P. VERIFIED CUSTOMER
I am very impressed with the way I was greeted by mr Enriquez and he immediately put my mind at ease and set me up with rental car and frequent updates about my car. I am very pleased with the customer service I was provided. This was the most pleasant experience a person can have under the circumstances. Again Mr Enriquez did a great job helping me and With confidence I don't hesitate to let people know what a great job everyone at valley hi kia did. Kudos and keep up the great work.
10/2/2020
Alamelu A. VERIFIED CUSTOMER
Great service from him all the time!! it just gets better!!
10/2/2020
Terri H. VERIFIED CUSTOMER
Very polite and courteous!
10/2/2020
TOROS K. VERIFIED CUSTOMER
It was very good service
10/2/2020
Sabrina L. VERIFIED CUSTOMER
Another outstanding job 10+ all the way across Your service writer awesome, she is outstanding professional polite she is # 1 we thank you For a another Outstanding visit to your store outstanding