Kia My Service

Eric is wonderful

Great service , fast, and great communication

Brenda was great! She knows her job well and took care of all of my service needs without me having to say anything but ‘thank you’. Very satisfied!

Ricky is always great. Will need to sell the car in a few months before I move to Australia.

She was really quick and explained everything to me:)

Very kind and helpful!

Richard and the crew are awesome!

Thank you not trying to sell me a bunch of stuff!

I signed up for it to be online and using my 2020 certificate because I can’t reuse it next year and we have a ton of extras. I asked if I could transfer one to my brothers account but was told that no I couldn’t easily just transfer it to his account I have to go and drive to meet him which is a huge inconvenience for me. I came in to the dealership a little after nine (early for my appointment) in the morning for an appointment and I left at 12:30 for an oil change and then I was told my car needed rear brakes I was at the dealership for three and a Half hours which is insane (even if I take off an hour and it didn’t even seem busy). At no point did the person come and check and give me any update on my car only to ask me about changing the rear brakes. The bathroom was never cleaned for in the womens room the entire time I was there and I was sitting right in front of the bathroom the entire time (sign says every 1 hour). Then I got to go out and look for my car which was sitting in the rain. The representative took me over somewhere else to pay my bill and then left. I am so unhappy with the way that it went, a seemingly simple oil change, I am leaving just livid. We have purchased two cars from your dealership we have a leased a car and I don’t think we are getting any more Kia‘s I will go to a different place to get our next car and I think we’ll get service somewhere else, at least take our coupons to a different dealership. I am very disheartened by this. And when I am quoted under $300 for the brakes, get a coupon book for $80 was my quote and somehow still came out to $430. I would rather people tell me all of the fees at first so I know what to plan for. I am sorry to lay this all on you, but I wanted you to know my experience. I have always been proud of the help I’ve gotten there but not today at all. I won’t be purchasing anymore kias. The map light stopped worked and I always assured it would be covered under warranty. Today I am told no it is a bulb in a three year old car that I have to pay to fix. And I don’t even want to know how much you are going to charge me for that. I bought a brand new car with a warranty hoping you’d cover something.

Great job team

Love Richard, Always a pleasure working with him, he’s very considerate and professional

Richard is always awesome! I’ve been going to West Hills Kia for years now and he’s always a friendly face with something funny to say and makes the experience a delight! Thank you Richard and your whole team!!

Great service from the top down.

Andy and the whole staff were very helpful and efficient in dealing with me . My vehicle was ready on time and washed beautifully. I have had nothing but great service from Valley Hi Kia.

Anthony was very helpful

I was please with job that was done today on my Kia

He’s knowledgeable n helped me understand what was wrong n wat could be done. And he’s a nice guy!!

Appreciate the willingness to assist...the kindness and courtesy. Very informative.

Knowledgeable on what needed to be done. Went the extra steps to fix my tires and replace the battery!

You guyz are all Absolutely Awesome.