Kia My Service

Very satisfied thank you

Andy was very pleasant. He answered all my questions and kept me posted on the repair status.

Andy was courteous and helpful. Very friendly and knowledgeable. I felt completely at ease with him handling my car

He's an awesome advisor

Ok thanks.

Rick and I have a great rapport. His customer service is superb!

Good service. I like that you offered me a free ride home.

Na

Great service!

I am interested in the lease buy out

Anthony is professional and did a great job fixing our car. Appreciate his skills as well as his careful attention to detail.

Eric Livingston took care of my auto needs in a most respectful and helpful way.

I would not recommend west hills Kia to my family or friends . They didn’t listen to my concerns for multiple on going issue with my car the last 6 months taking on water inside & dying on the freeway 3x do to coil issues. But instead said to have ran test that showed nothing . As well they said it was ready to go with no issues after they drove it them self’s. I asked about the coil which was the cause before they told me no it wasn’t the issue but a software update . They then said to come in and pick up my car. When I arrived I didn’t make it out of the dealership before the engine light was back on and car was tugging and wouldn’t stop . I returned to the dealership leaving the car on so they could see engine light and tug then they told me it was again another coil issue.... I picked up my car again Thursday Eve it was not fixed I turned around they parked in the garage replaced a could and I was out in 30 mins . Today Sunday 5 days later I have water still gathering on the inside of the vehicle under the passenger seat about 3 inches deep. The miscommunication between customer service relaying pertinent info to service reps and vice versa needs to be more clear . So customer isn’t getting mislead on what’s actually going from time frame of Maintence on vehicle to what’s really going in . Feels like customer is being pushed to the side being covered under warranty so eventually pay out of pocket for these on going issues. I would like to speak with management beyond the service dept before I go to another dealership that can effectively and properly assist me being these issues are manufactured and out of my control as well as health & safety with the mold/mildew from water in the vehicle and it have died three times on the free way due to 3 different coils.

Josh was very helpful over the phone as he was in person! He walked me through the process and got me in and out of the dealership quick.

Car service was completed an hour earlier than promised which was a pleasant surprise

EXCELLENT SERVICE ~ THKS JOHN

Awesome service

Just simply that my car was not vacuumed in the front of the vehicle at all. Everything else was fine.

We had a guy unless his name is amber then it was great

Your service technicians are always nice and very complementary I was a little disappointed that they didn't vacuum my car today like they usually do Other than today I'd never hang any complaints in your service department is amazing