Kia My Service

Leo was great!!!

Just wanted to say thank you andy,for being a great CSR and sending a text letting me know my vehicle was in good hands

Amazing, Amazing service advisor.

Paul was great! Service was so quick. Thanks

Eric Livingstone was very helpful, polite and courteous! He is definitely an asset to the Kia Dream Team!!

I am always very satisfied.

Howard is always pleasant, professional, and knowledgeable about anything associated with servicing my car. He displays exemplary performance on all visits to Matt Blat Kia dealership. I am very happy with my car service needs. Thank you! Shelvy M

This is my favorite place to have my Kia Soul serviced and this is due in large part to people like Richard who strive to make my customer experience exceptional. Richard is knowledgeable and friendly, his high level professionalism and considerate understanding of my limitations regarding my hectic schedule is most appreciated. Richard is one of my favorite Service department people to work with. Thank you Richard!

Richard is great. Very organized and great communicator. Thanks

I have nad nothing but the BEST time when i come in for service. I do spend my time at the delership. It is well cleaned and all staff are willing to answer any questions you may have.

Test drove my car 2 days now once on the freeway for a 52 mile trip after changing the catalytic converter per manufacturer recall and no issues so far. I'm happy. Thank you. Safe on the road again.

I was very pleased with Andy Wilson’s customer service. He explained to me what they were going to do. His friendly and professional demeanor was someone that I could trust. That is what will keep me coming back for my cars services. Thank you so much!

The engine check sign did not go away. Because of engine sign check sign I took my car to fix and pay almost $1200. But the staff said there is another issues. I do not understand. At First, staff said we know the problem and assure me it will be fixed. Still the same signal appear not any other signal. I maintain my patience and brought back my car. I do not know what type of mechanic experts you guys have.

Quick, courteous, service. Thank you KIA Team

Andy was very helpful and courteous and polite

Honestly it’s my intention to call Kia and find out why service has been so poor. Is Kia lacking in their ability to supply stores with parts? Or is West Hills Kia just no longer offering quality service. I was so disappointed with my last three visits that I called to ask the General managers name so that I might write him personally. I planned on waiting until Monday or Tuesday to offer the service team at West Hills the opportunity to change my mind. I’ve spoken with a few other people who own Kia’s and we agree that we have been disappointed with service and the lack of communication and transparency. It was almost $100.00 for a light bulb and a oil change. For some that might be nothing, $322.00 for a battery. I choose to have my car serviced at Kia in Bremerton because I want knowledgeable technicians working on my car. Tacoma isn’t close, but I also don’t want to feel like I’m begging to have my car worked on. I brought my car in to be serviced because I noticed something was off. The reason they gave me sounded like a bad joke for how dealerships rip off honest hardworking people. I just don’t feel like we have been treated like valued customers. And we work hard for our money. I want it to go somewhere good. We almost bought a new Kia last year. Then we decided we didn’t care to work with the sales team at Kia. It just feels like the store has really gone down hill over the last few years, that’s unfortunate. We wish it wasn’t this way.

Easy check in. I was out in an hour.

Had a very pleasant experience with Stacy

I barely have any oil

Fast and efficient. Very courteous service.