John is the 4th Service Rep I’ve had since March 2018.
He is the best of all of them. Including those that he works with currently. He always has a smile. He’s pleasant on the phone and in person. He makes me feel like he really does care about me getting the best service they can give.
I hope they pay him enough so he’lll stay around for a long time.
I feel like he looks out for me with repairs and service. I don’t ever feel like he’s trying to upsell or tell me I need things that I don’t need.
John is awesome!’
Keep him around
3/3/2021
Margaret A. VERIFIED CUSTOMER
We love our kia
3/3/2021
Debra M. VERIFIED CUSTOMER
Alan was excellent. If I can request him for future service appointments it would be greatly appreciated. He went the extra mile for outstanding customer service.
3/3/2021
Philip B. VERIFIED CUSTOMER
Thanks
3/3/2021
Dusty C. VERIFIED CUSTOMER
Jeffrey was excellent. Sorry to have to bring my car back after oil change. Bad o ring. Leaking oil. But taken care of quickly. Great dealership
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3/3/2021
John M. VERIFIED CUSTOMER
Very thorough. Very pleased with his workmanship.
3/3/2021
Nathan R. VERIFIED CUSTOMER
Jeff is always super friendly and informative. I normally have my two small children with me and he is always so patient and understanding. I never feel rushed and he even parks my car right at the door so I can just put the kids in the car and go.
3/3/2021
Numarr B. VERIFIED CUSTOMER
Thanks for the work done today!
3/3/2021
David W. VERIFIED CUSTOMER
An absolutely fabulous experience today ! Torrey was a pleasure to deal with an gave me full confidence in your facility.I will return for all future service.
3/3/2021
Michael B. VERIFIED CUSTOMER
Very personable and courteous people. Thanks mike.
3/3/2021
Cynthea P. VERIFIED CUSTOMER
Although the repairs needed turned out to be 10x expected Richard made extra efforts to help with expediting part shipment, made car rental easy and followed through keeping me updated on progress throughout the 4 day process. A big thank you to the service team.
3/3/2021
Michael R. VERIFIED CUSTOMER
I Love Bringing My Car To Kia Of Bedford It's Very Professional They Get You In And Out In A Timely Manner I'll Definitely Be Back Soon They Keep My Truck In Great Shape
3/3/2021
Jain S. VERIFIED CUSTOMER
John was very helpful and explained everything ahead of time. He was also very kind and considerate of my time there.
Sincerely,
Jain S
3/2/2021
Nicholas R. VERIFIED CUSTOMER
Amazingly helpful and informative. Very happy with the service I received
3/2/2021
Jose N. VERIFIED CUSTOMER
Awesome job . Love coustumer services .
3/2/2021
Matthew S. VERIFIED CUSTOMER
It was suggested I upgrade to premium synthetic oil because it lasts 7500 miles. But the windshield reminder sticker is set to only 4,000 miles. Why? Most all of the Dealer repair recommendations listed as advised and declined by the customer were never discussed with me, the customer. That’s disappointing. I was told there was a mice nest in the HVAC system, and to use mint oil on Q-Tips and scented dryer sheets in engine compartment area to keep mice out. No mention of that mice nest on repair order, or about mice nest removal cost? The only other repair discussed was the transfer case reseal. What does reseal mean? I was there almost 2 hours and would have thought more repair recommendations would have been discussed with me from the list I was handed on departure. Thanks for listening to my concerns.
3/2/2021
Frank K. VERIFIED CUSTOMER
Thanks Christian! Great job
3/2/2021
Luke S. VERIFIED CUSTOMER
Melissa did a great job!
3/2/2021
Kimberly S. VERIFIED CUSTOMER
Scheduling was super easy and I got my car back in a reasonable amount of time. John was great and was quick to explain what I needed to know.