I am satisfied with my recent car service. Mr. Norris was very gracious in his assistance while I was waiting completion of the service. Also, the job was completed in an appropriate time frame.
THANKS!!
9/2/2021
GARY G. VERIFIED CUSTOMER
Jeramie was very informative and made me aware of issues that needed attention. I’m on a fixed income and I could barely afford the tire for vehicle. I’m old and realize prices have dramatically changed over the past decade and would of been nice to have a choice of a lower priced tires. However I can go to Virginia Beach Monday knowing my car is serviced and safe.
9/2/2021
Lauren R. VERIFIED CUSTOMER
I brought my car in for a repair July 22nd. It required a part to be ordered. I was told I would be contacted once the part was in. I was NOT contacted when the part arrived. I called after a month because I had not heard anything and they said the part was in. I am not sure how long I was waiting unnecessarily for my car to be fixed. When I picked the car up I was charged for the entire repair even though I had previously confirmed that it was warranty work. This was fixed in store in the moment but it is frustrating to have to be charged for something I should not have been and I was the one who had to tell them they were wrong.
9/2/2021
Keith N. VERIFIED CUSTOMER
Gino was great
9/2/2021
John D. VERIFIED CUSTOMER
I received conflicting information on when I need to schedule another oil service. I was told hat my 2920 Telluride required full synthetic oil. I was then told by Karen that I need to schedule an oil change at 5'000 miles which conflicts with the 7'500 miles for synthetic oil. So what is the answer? I want to comply with t
he required service schedule to stay compliant with my warranty?
9/2/2021
Dan H. VERIFIED CUSTOMER
Eduardo was very professional
9/2/2021
Diana D. VERIFIED CUSTOMER
Great experience as always, 100% customer service with Paul Steenman. Thank you so much! You ROCK!!! ????????????
9/2/2021
Jennifer E. VERIFIED CUSTOMER
Layton was very accommodating and friendly. Great service from the minute he answered the phone to opening my car door as I left. I appreciate all his assistance, excellent customer service!! Thank you
9/2/2021
Andrew F. VERIFIED CUSTOMER
Very FAST service. Ashley Taylor is very good at explaining what needs to be done as far as service. Very friendly..as always.
9/2/2021
Pamela S. VERIFIED CUSTOMER
It would be nice if it always went so smoothly . Wasn’t busy & got a car wash which was a treat since it needed to be washed.
9/2/2021
Darla C. VERIFIED CUSTOMER
Kendra has great customer service!!!!!!
9/2/2021
Brandain S. VERIFIED CUSTOMER
He was great. Awesome. I enjoy an trust kia.
9/2/2021
Ronald F. VERIFIED CUSTOMER
Kendra was very nice and helpful. Thanks
9/2/2021
Wayne C. VERIFIED CUSTOMER
He’s a great Ambassador for your business. Trusted.
9/2/2021
Willie T. VERIFIED CUSTOMER
Excellent service across the board.
9/2/2021
Jeffery N. VERIFIED CUSTOMER
Thank you for always going the extra mile to help customers!
9/2/2021
Gregory G. VERIFIED CUSTOMER
Russell is great and helpful. I'm not angry with the service just frustrated that I've had to pick up my car twice and will have to bring it back again because the wrong part was ordered. Dropping off my car in the morning and having to get a ride at 6am is a bit of an inconvenience to do for a 3rd time.
I understand mistakes happen so I'm not going to make a big deal out of the situation. I'm just unsatisfied with the experience so far.
9/2/2021
James K. VERIFIED CUSTOMER
Brian is the best. He understands customer service, which I appreciate.
9/2/2021
Mark F. VERIFIED CUSTOMER
I'm 69 years old, and I have dealt with dozens of customer service representatives over the years.
Franklin Costello is by far the best of all of them!