Kia My Service

No problem.

Gene is a credit to Lifetime Kia

Facility was clean and service was explained clearly. Staff was extremely pleasant

Thanks

he did a fantastic job taking care of me providing for ride back home. The complimentary car cleaning was above and beyond what I expected, including vacuuming interior carpets. My car felt new again!

Very helpful. Joyous experience

Delightful staff and service????

Thanks for squeezing us in Joe!

Great Job…Thank You

Superb job as always

I was very pleased. I appreciated the updates and explanations. It really helped me. Very nice staff. Did a great job.

Always takes good care of me.

I went in for a simple tail light change which they informed me that it will simple and take about 1 hour. My car was still where I parked a hour while waiting. I had to Notify the service gentleman that my car was still there and then he ran out to let somebody know. I was there for over two hours. I always like Kia service but probably will not bring my car back there.

I am extremely dissatisfied with the service provided by Paso Robles Kia, and my service advisor Gino. I dropped off my Kia for a service/diagnosis appointment on Monday August 2. Gino asked my if I would be staying on site for the diagnosis, and that they wouldn't be able to look at my car for "at least an hour". I called back 3 days later when I had heard nothing from Gino, and was told that my car was ELEVENTH in line to be diagnosed. I heard nothing for three more WEEKS until I called back again and was told my Kia was next in line to be diagnosed. I again heard nothing until I called back four days later and was told that my Kia had been diagnosed and they were waiting for parts to be shipped. I understand that this location is short-staffed due to staff sickness, but I believe I should have been notified when dropping it off that my car would not be diagnosed for FOUR WEEKS, and I may have made a different decision rather than letting my car sit at Kia Paso Robles for this time. I believe you need to serious overhaul your appointment system to better reflect the availability of your crew. Also, when I picked up my car, few if any of the employees were wearing masks in the crowded indoor office. If your location is having difficulty keeping a full staff due to COVID illness, I would think masks would be encouraged/required to attempt to avoid these absences. Finally, when I did pick up my car, Gino was with another customer so I took delivery from another employee. When I asked Gino if he would like to say anything about my car, he made a joke but gave no information. NO ONE apologized for the FIVE WEEKS I was without my car (over SEVEN WEEKS from when I first called to make the appointment). I will be recommending against anyone purchasing a Kia or getting their Kia serviced at Paso Robles. Thank you. Phillip I

Good zjob thanks

I brought mi Kia from a car dealership in north jersey and they nave told me anything about the car. The only thing they did was change the oil. You guys and ladies did a wonderful job. Thank you and I look forward to coming back in a few months.

Always treat very well

Nearly fell on your wet unconed unsigned very wet when slippery service drop off garage and the fact that kia crowley has had my flat since 9/1/2021and with itself cannot find the tire ,and if its not done today im reclaiming the tire and getting it done myself.

Very kindness and helpful. Very good service experience

Michael is the best and the reason i get my car serviced there. I trust what he says. David