Jim was very nice and helpful beginning to end thanks I was a nervous wreck about the squeak Jim took care of me.
9/9/2021
Cindy W. VERIFIED CUSTOMER
Very happy with service!!! Took my car to the Streetsboro dealership because it was closer to home but every time I took my car there was very unhappy with service.
Decided to come to your dealership. The whole experience was completely different. Friendly!!! Explained everything that needed done.
Thank you so much for your service and Anthony was so friendly and explained everything to us that needs to be done when the car reaches certain miles!
Cindy and Michael Welburn
9/9/2021
Bobby D. VERIFIED CUSTOMER
My vehicle was finished in a timely manner and everyone was very friendly and professional. It was a breath a breath of fresh air after dealing with the dealership on brook park in Parma.
9/9/2021
Sterling P. VERIFIED CUSTOMER
Came in for a oil change left with the same sticker need it up dated also the controllers for the xbox at ur dealership are broken and have alot of joy stick sway my only complaints.
9/9/2021
Ernest T. VERIFIED CUSTOMER
Very professional.
9/9/2021
Brendan M. VERIFIED CUSTOMER
Job was done quicker than originally anticipated and the fix was simple with no cost to me. Thank you!
9/9/2021
Herman A. VERIFIED CUSTOMER
My service reminder on the vehicle is still coming up. Maybe it wasn’t reset properly?
9/9/2021
Fernando G. VERIFIED CUSTOMER
Good job
9/9/2021
Fernando M. VERIFIED CUSTOMER
Today my girlfriend Brianna Guillen went into drop off our vehicle at 2pm and was informed that she did not have an appointment scheduled today which was odd because I called the service department at 730am to follow up on the time of the service which was scheduled at 220pm. Karen Castillo was absolutely rude, she did not let Brianna know how long it would take to complete the service, Brianna had informed Karen that she would be leaving the vehicle and would be back after 4pm. At 340pm Brianna called to see what was the status of the service and she was informed that the vehicle was on the rack and they had not started working on it. She was then informed that the vehicle would be done at the end of the day. What is the point of making an appointment at 220pm if the car would not be done until 515pm just to complete an oil change. I am disappointed in the service that we received today and to be honest I may just make the drive to another dealership to get my service done in the future.
9/9/2021
Juan G. VERIFIED CUSTOMER
He was very tentative and helpful. Thank you!
9/9/2021
Jill W. VERIFIED CUSTOMER
Had let them know there was a headlight out and needed to be replaced. They told me everything was fine even when I questioned them that I specifically knew the headlight was out. They once again told me it was not. Left with the car and found out that evening when it was dark that the headlight was still out. Had to return the next day back to Kia to have it taken care of which was a huge inconvenience since we do not live in the area. Of course still charged the full amount and would not give military discount. Very disappointing.
9/9/2021
Amanda J. VERIFIED CUSTOMER
It took about 2 hours beyond what was estimated and if it was completed prior to that, no one told my husband.
9/9/2021
Mary H. VERIFIED CUSTOMER
Service was done quickly and I was kept informed of the progress. As usual it was a very good experience and the employees were very friendly and professional.
9/9/2021
Randy G. VERIFIED CUSTOMER
Nathan, took me step by step thru all the process of repair on my car. I greatly appreciated his customer service concerns. I would recommend Bob Moore Kia to everyone.
Thank you,
Randy G
9/9/2021
Nicole G. VERIFIED CUSTOMER
I appreciate how nice everyone was! I also had a mishap with scheduling and he made it right! Very much appreciated! Great costumer service!
9/9/2021
Janice E. VERIFIED CUSTOMER
Great service!
9/9/2021
Adina E. VERIFIED CUSTOMER
I am very happy with the service I recieved today..
9/9/2021
Carol M. VERIFIED CUSTOMER
Cody is an exceptional young man. You have great employee. He is very knowledgeable, professional and friendly. He always goes an extra step. I always prefer to go through Cody on everything for service.
9/9/2021
MALISA J. VERIFIED CUSTOMER
Wonderful car, wonderful service. Would definitely recommend this dealership to anyone that lives in the Abilene area.
9/9/2021
Ronald C. VERIFIED CUSTOMER
You can't find a better service team
I think the man's name is Cody and the girl is ashley. I'd hire the both of them. Always friendly, helpful and go the extra