He was able to get the repair done on time. This hasn't always been the case.
4/23/2022
Kenneth G. VERIFIED CUSTOMER
Great, friendly service every time!!
4/23/2022
Shauna N. VERIFIED CUSTOMER
Karen has been great to work with, and has been very understanding of our needs to have the SUV returned to its original condition. However, the workmanship of those completing the repair has not been satisfactory. The trim sticks out more than it should and is loose in some areas. There are scratches next to the window on the molding. There is a larger gap between the molding under the door than on the driver side. There is a small dent on the door near the top closest to where it curves towards the window. If the door was replaced, why would there be a dent there? There is now a chip in the paint on the driver side back door. How would that happen? The workers need to pay closer attention to the details. One can refer to the driver’s side to see how the trim and molding should be installed. The clear strip that acts as a guard for opening the door is gone from both passenger side doors. Not sure why it would be gone from the front passenger door as it wasn’t involved in the mishap. These strips are still on both doors on the driver side. Please rectify the foregoing issues.
4/23/2022
Stephen W. VERIFIED CUSTOMER
Friendly people and great service.
4/23/2022
Brice F. VERIFIED CUSTOMER
Consistent, dependable personnel & service.
4/23/2022
Robert F. VERIFIED CUSTOMER
Excellent overall service
4/23/2022
Brenda V. VERIFIED CUSTOMER
Justin was completely unprofessional. My appointment time was 10:00. I got there at 10:02. He had checked my mileage and I had signed the estimate by 10:10. Justin said that my Sorento would be ready within an hour. My Sorento was lowered to the ground at about 11:00. At about 11:30, I told my son that the service was taking too long. We were overheard by a lady walking by, who said something to a man behind the counter. He was sympathetic and checked on my car. When Justin was going over the charges, there were no apologies. I requested $10 off so I could go to a car wash. He said no, I could come back. I had to leave, other appointments and a trip out of town - with a dirty car. When I said I would never come back. Justin said whatever. When he walked me out to my car Justin was flippant and said he didn’t understand why I was so angry. I was angry, I never raised my voice. I am extremely disappointed. For over a year I felt like a valued customer, now I don’t. I won’t be back. If someone asks me I will say I love my Kia, but don’t go to Paso Kia.
4/23/2022
Julian A. VERIFIED CUSTOMER
Keep it up
4/23/2022
Kevin J. VERIFIED CUSTOMER
Mike always does an exceptional job! His customer service is second to none! I will continue to bring my vehicle to Covina valley Kia to have it serviced every time! Thank you very much! Kevin
4/23/2022
Katrina K. VERIFIED CUSTOMER
For the first time I can honestly say I was treated with respect by Kia service department employees. Mr. Cagle was very professional, kind,and patient.
4/23/2022
Michele D. VERIFIED CUSTOMER
A high level service department that meets all my expectations. All employees are extremely helpful and courteous. All service was completed by a very professional technician. Katie Waldron was very professional in informing me of my vehicle status during servicing.
4/23/2022
Stella W. VERIFIED CUSTOMER
The only problem was picking up my van,. Said it would be ready. But paper work was not had to wait not long but I was in a time crunch that day.
4/23/2022
Melvin S. VERIFIED CUSTOMER
She was great
4/23/2022
Christina K. VERIFIED CUSTOMER
Darby was great. She was friendly and informative.
4/23/2022
Cecilia M. VERIFIED CUSTOMER
I have already written my entire experience so I suggest you simply read it
4/23/2022
Frank M. VERIFIED CUSTOMER
Katie was so nice to my son and I
Ty
4/23/2022
MYA W. VERIFIED CUSTOMER
Adrian is the awesome. He communicated with me when it was necessary. He communicated with my parents and helped explain thing to them regarding my vehicle.
4/23/2022
GINGER P. VERIFIED CUSTOMER
Everyone was soooooo nice
4/23/2022
Dorothy T. VERIFIED CUSTOMER
Franklin always greets me when I bring my Kia Soul in for service. I turn it over to him, knowing my car will receive excellent care. When the service is completed Franklin returns my car and I leave knowing my car has received the best professional care so that it continues to run with optimum performance. Thank you!
4/22/2022
ERIC K. VERIFIED CUSTOMER
I felt that there was not enough effort put into the diagnosis of our vehicle. I am aware of the number of technicians at this dealership but that should not affect the quality of service. While picking up our vehicle, I felt rushed out the door. I will give the benefit of the doubt and bring our vehicle back again for service.