Kia My Service

Thank you

Gino is one of the reasons I bring the Seltos to the dealership for service. He is friendly and easy to do business with. Gino listens to my concerns without judgement, ensures he understands my needs and provides prompt updates and recommendations. Even when he is out, the rest of the crew, whether finishing up service or ordering parts, are just as friendly and helpful. I honestly feel like I bought my car from family and friends, not a car dealership.

I would still like a response regarding the paint bubbling on my side mirrors and door handles.

Fast and easy

Everything I expected was done

Great job excellent service

We purchased our Kia from Airport Kia in Naples, FL. Our experience with that dealer was unsatisfactory. We are switching our allegiance from that dealer to Lifetime Kia. Lifetime has treated us with the respect we deserve from being a three time Kia purchaser. If it wasn’t for Lifetime Kia, we would abandon the Kia product altogether.

Mr. Anthony Mazzocco is great, I love his customer service skills he’s very pleasant and always make sure my car is right. ????????

Always great service

I had a sunroof seal replaced and there's more dirt on it then when i got it. The outside of the car was filthy after sitting inside a dusty shop waiting for a part. I was told they tried to get the water marks out. Needless to say I said keep it til you can figure it out and clean as it was when I brought it in4

I didn’t actually get to meet with Gene but no one tried to oversell me on any additional service. The service didn’t take long to complete.

Service was great that did a great job

James kept me informed about what was going on with my car and he's such a nice guy...

Great service, the people was very kind. I am happy that I chose Kia of Bedford to go! Thank you

I was particularly satisfied with the help negotiating getting my car serviced and planning for future service needs.

Thank you for always giving me an explanation of everything that is needed or will be needed in the future.

Well done Job

Went in for an oil consumption test on my 2016 kia soul. Got to the "engine cleaning" part of the process. Within 300 miles of picking up my car, my car missfired on multiple occasions and was completely undriveable. I was left without transportation for days. When they finally looked at my car, a spark plug, coil, and catalytic converter had went out, all due to the cleaning. The catalytic converter was covered under warranty but spark plugs and coils are not. The spark plug and coil going out were a direct result of the cleaning. I had talked to multiple mechanics and they all said the same thing. When talking to Jusin, he said no it's not because of the cleaning. When my dad talked to Justin, Justin admitted it was because of the cleaning but the dealership would not pay for it. I was told by Justin to call corporate and see if corporate would cover it. Justin knowing that spark plugs and coils are not warranty items, and corporate would not do anything, sent me on a wild goose chase for over a week. When I was finally able to pick up my car, and return the loaner, I was told to not bring my car back to that dealership. Paso Kia is an absolute joke. Maybe you should read your reviews online and make some changes. Maybe own up to your mistakes and fix them. Not treat your customers like garbage.

Michael’s the best! He provide excellent customer service.

Completely satisfied