I HOPE this kind of service continúe there always.
9/11/2022
Diego L. VERIFIED CUSTOMER
There was a lot of BS talk over the phone of vehicle status. So much so I just told him to tell me the truth straight up but kept getting the I just got off the phone, the person needed just walked in, I just got status 5 minutes ago.
Most of the time I always had to call to get an update. It was rare when I got a call to update.
I never got a call back at the time I was told I would get called back. And there I go chasing down people for information. And if it was the weekend plus somebody calling in sick then someone else's day off, many days would pass with no answer.
Hertz ****. Each time I was there I was there over an hour. Just waiting for a car. It seemed like a normal occurrence.
And stop blaming others and pointing the finger to someone else. Pick up responsibility and be honest.
The car smelled when I got it back.
I don't need a Covina valley Kia representative contacting me to discuss how to make me completely satisfied. It's over.
9/11/2022
Jerry V. VERIFIED CUSTOMER
Mike is the MAN
9/11/2022
Phillip B. VERIFIED CUSTOMER
Michael is always super nice and I am very happy to continue servicing my vehicle at Covina Kia
9/11/2022
Steve G. VERIFIED CUSTOMER
It's like a wonderful warranty mile oil very good.
Dominique was very cheerful and pleasant to talk to.
9/10/2022
Pauline A. VERIFIED CUSTOMER
Good job friendly salesman
9/10/2022
Evelyn I. VERIFIED CUSTOMER
Need someone to receive phone calls
9/10/2022
Rebecca C. VERIFIED CUSTOMER
Ignored because wore a mask when checking in...
he looked right at me. Rolled his eyes. And walked away . Why do you you always mess with my seat settings? Just leave my seat alone please!
9/10/2022
Marcell G. VERIFIED CUSTOMER
Mike was great! It was the service from Kia USA I was not satisfied with.
9/10/2022
David Lee. VERIFIED CUSTOMER
Always pleasant very friendly and knowledgeable got me in and out greatly appreciate him
9/10/2022
Jerry B. VERIFIED CUSTOMER
Excellent Service!
9/9/2022
Tina C. VERIFIED CUSTOMER
Nikki is great . Fast and attentive
9/9/2022
Dealica B. VERIFIED CUSTOMER
Job well done very satisfied with my service today
9/9/2022
Brandon J. VERIFIED CUSTOMER
Anthony was a great help, very talkative and kept me informed of the status of my vehicle. Keep up the great work!
9/9/2022
Patricia S. VERIFIED CUSTOMER
Everything that Anthony told me about my car it was very good information and he took the time and patience with me because when I first brought it in they couldn’t hear that noise that I was talking about so I’d really appreciate all what he had done and the whole team for getting me back-and-forth to the dealership and to my home thanks