Eric was very professional. He answered all questions and I feel he went about and beyond to provide excellent coustomer service.
2/24/2026
Brittney W. VERIFIED CUSTOMER
Mike did an amazing job !! I genuinely appreciate his customer service and professionalism.
2/24/2026
Arturo A. VERIFIED CUSTOMER
Very hard to get a hold of a service advisor, even harder to get ahold od your appointed one. Took one week for diagnosis time
2/24/2026
Susana C. VERIFIED CUSTOMER
Emilio was friendly and helpful
2/24/2026
Anahi V. VERIFIED CUSTOMER
Great service!
2/22/2026
Jennifer J. VERIFIED CUSTOMER
Emilio was professional and easy to talk to. He clearly understood what I needed and made me feel comfortable with the transaction.
Thank you Emilio!
2/22/2026
Kent M. VERIFIED CUSTOMER
He was great great communication. Thank you so much, George. Thank you for walking me through everything.
2/22/2026
Billy L. VERIFIED CUSTOMER
Excellent service!
2/22/2026
Jesse M. VERIFIED CUSTOMER
This was my second time using the service department at Covina Kia and my experience as far from satisfactory. For starters the service manager that was assigned to my car called me 3 times, each time there was a different diagnosis. Did not knowledge to explain what was wrong outside of “this is what code we got”. Additionally Inwas told that my car would take 5-7 days to complete, it took over two weeks. I asked for a loner and none was provided. I just felt like the over commitments just kept coming. Lastly, there were several unhappy customers in the lobby that were over committed to and they were yelling and cussing at the desk agents. Overall, a very poor experience. Please don’t take this feedback lightly. As a customer service/sales professional, I would be embarrassed if my operation was conducted like this.
2/21/2026
David O. VERIFIED CUSTOMER
Really friendly and cool
2/21/2026
Matthew D. VERIFIED CUSTOMER
Fantastic top of the line service
2/21/2026
Sue B. VERIFIED CUSTOMER
Emilio was very helpful and efficient
2/21/2026
Carol Ann. VERIFIED CUSTOMER
George wasn’t my service advisor this time (out with hand injury). Mike was. His communication was terrible. 7 weeks of me having to call repeatedly for updates, and was given misinformation many times. Also, I was told I was on a loaner list—-for three weeks—- and never received one. I understand staffing and parts can be unpredictable, but how difficult is it to text or call with an update?
2/21/2026
Brittaney S. VERIFIED CUSTOMER
Please see my paperwork I signed upon picking up my vehicle. There's a note left there about the issue not being resolved. I'm waiting on management to call me back.
2/21/2026
Wayne D. VERIFIED CUSTOMER
Friendly service
2/21/2026
Irma E. VERIFIED CUSTOMER
Absolutely great customer service!
2/20/2026
Roy N. VERIFIED CUSTOMER
Mr Connelly was very professional, and prompt on the progress of my wife's vehicle, and the video was appreciated, Thank you.
Sincerely
2/20/2026
Robert K. VERIFIED CUSTOMER
Every thing went well
2/20/2026
David N. VERIFIED CUSTOMER
Mike is good at his job. Great costumer service
2/20/2026
Sarah S. VERIFIED CUSTOMER
Michael Connelly did a great job with servicing me and informing me when my car would be ready for pick up after completion of inspection. He was very nice and made sure a staff member would have my car ready for pickup. Thank you Michael!