Service department failed to review the invoice or let us know that the recall service we brought our vehicle in for was not completed. Not only did they not complete the service, they didn’t mention it to us, or try to set up a new appointment to get the recall service job done. We spent 2 hours of our day waiting for this to be completed, not to mention the driving time. Very disappointing with the lack of communication. You need to be better.
4/5/2026
Juan R. VERIFIED CUSTOMER
Emilo is a great person—kind and attentive—and possesses a wealth of knowledge regarding the services that Kia offers.
4/5/2026
Kamerin I. VERIFIED CUSTOMER
Car took over 2 months to get fixed. Getting information out of our service adviser about what was going on with the vehicle was extremely difficult through the process.
4/5/2026
Paul B. VERIFIED CUSTOMER
Alfo was great,
4/4/2026
Matthew H. VERIFIED CUSTOMER
2.5 weeks turnaround time is crazy. Reactive communication as well.
4/4/2026
Bill A. VERIFIED CUSTOMER
Great service
4/3/2026
Leah F. VERIFIED CUSTOMER
We loved working with George
4/3/2026
Steven A. VERIFIED CUSTOMER
George went the extra mile to make sure that we able to get to work done at his location
4/3/2026
Veronica C. VERIFIED CUSTOMER
George is kind and honest. He also walked me to my car when I went to pick up.
4/3/2026
Miguel B. VERIFIED CUSTOMER
They went above and beyond to get my car back before closing time. And very friendly staff
4/3/2026
Monique F. VERIFIED CUSTOMER
10/10 ????????????????????
4/3/2026
Monica D. VERIFIED CUSTOMER
The only thing I did not like is that I had to leave my car for 9 days before it was ready for pickup
4/3/2026
Elsa F. VERIFIED CUSTOMER
Well done and very happy with this service
4/3/2026
Darin J. VERIFIED CUSTOMER
Eric, thank you very much for your help on my smog check recall and thank you to Covina Valley Kia
4/2/2026
Luz Z. VERIFIED CUSTOMER
Excellent customer experience thank you!
4/2/2026
Rennan O. VERIFIED CUSTOMER
Thank you Emilio. I always felt you were going out to bat for us. I appreciate it very much.
4/2/2026
Annmarie B. VERIFIED CUSTOMER
Everyone I had any interaction with was helpful and extremely courteous.
4/2/2026
Jeremiah O. VERIFIED CUSTOMER
Very nice and welcoming attitude.
4/2/2026
Jo G. VERIFIED CUSTOMER
Eric P was great as always nothing short of greatness! Thank you! ????
4/1/2026
Michael A. VERIFIED CUSTOMER
Nice and proffasional service, specialy from Mr. George, he was Great and very helpful. Thank you George Kasem