The over all treatment of KIA covina is horrible. Mike in Service even worse.
10/26/2023
Edwin U. VERIFIED CUSTOMER
Satisfactory service
10/26/2023
Thomas W. VERIFIED CUSTOMER
Great service department. They are friendly and helpful.
10/26/2023
Michael S. VERIFIED CUSTOMER
Really appreciate the level of service Matt provided, I will keep coming back because of him!
10/26/2023
Paul R. VERIFIED CUSTOMER
Emily was professional and polite
10/26/2023
Joshua K. VERIFIED CUSTOMER
Excellent care, great environment, fast and sufficient
10/25/2023
Thomas C. VERIFIED CUSTOMER
Matt,
Very professional, explained the issues I was having with sorrento. Will take care of the issue.
Thank you
10/25/2023
Karen A. VERIFIED CUSTOMER
Tia’s Potts was the service writer who helped me & he was very friendly & helpful. (Didn’t see Katie)
10/25/2023
Maureen G. VERIFIED CUSTOMER
Everyone was so helpful and nice.
Great team working for you.
10/25/2023
Anthony S. VERIFIED CUSTOMER
George lied to me about my car being washed and after I made it clear to him that it was not washed, they took the next 5 minutes to wet my car with the water hose and did not even dry the car or wash with soap so thats not very professional or satisfying. Makes me rethink if my recalls were even properly dealt with.
10/25/2023
Melissa D. VERIFIED CUSTOMER
My vehicle maintenance light should have been re set after the service and it was not. My radio station was changed and was on full blast when I started the vehicle . There is no sticker indicating the oil change and mileage for next.
10/24/2023
Francesca B. VERIFIED CUSTOMER
Dominique was extremely accommodating! She understood my concerns and did her best to get them fixed. However, I still have concerns about my keyless entry setting.
10/24/2023
Vivian A. VERIFIED CUSTOMER
Always great Service!
Thank you!
10/24/2023
Ellen L. VERIFIED CUSTOMER
The car is my husband, Ramneek Singh’s, car. It was financed in my name but he was paying the loan, and has fully paid it off 1.5 years early. We brought the loan satisfaction documentation to NJMVC and now the car is titled in his name.
10/24/2023
David C. VERIFIED CUSTOMER
My car was diagnosed incorrectly.I had two diagnostics done on my car within two weeks with different recommendations. Fee for 2nd diagnostic was reimbursed due to poor service which is why customer service representative recommended reimbursement.
While waiting for 2nd diagnostic customer service representative did not return phone calls or texts in a timely manner. I had to tow my un drivable car back to my house due to poor workmanship and service.I am very dissatisfied with the service and just had my engine replaced due to engine recall. I was told that an engine failure could have happened as a consequence of not following “recommendations” that were never recommended. I could not be a more dissatisfied customer. The lack of professionalism and courtesy toward your customers is appalling. I will never purchase a Kia again.
10/24/2023
Chuck M. VERIFIED CUSTOMER
A pleasurable experience as usual. Gene is a true professional who makes sure you are properly taken care of when you visit and explains your service details.
10/24/2023
David L. VERIFIED CUSTOMER
Love mike and the team brought my car in at 830 was ready to go by 10
Great job guys
10/22/2023
Mark Russel. VERIFIED CUSTOMER
All good. Thanks!
10/22/2023
Joyce S. VERIFIED CUSTOMER
Matt was very pleased ???? and informative about his work I liked him