Kia My Service

Your system keeps timing out I said no did I receive good service if you’d like to discuss please give me a call because this is the third time I’m trying to send this.

Matt was absolutely wonderful!! Great customer service and explained things to me when I asked. When Adam became a supervisor I was worried about who I would work with when I went in for maintenance because Adam was so good at his job and took great care of me. Matt was a nice replacement. Can’t say enough good things about him.

Mathew Didonato has been nothing but great in everything he has said and done. He is honest and trustworthy. He is the reason I keep coming back to have work done on my car. The work done on the car is also great work.

Fantastic customer service very outgoing with the customer knows how to keep a conversation going very welcoming.

Great experience today during my service appointment.

Very attentive, polite and professional.

Thank you Emily Figueroa very helpful

I’m looking for a flat tow vehicle, I forgot to check the encore and it has to be up all 4 tires on a trailer. Would like to find something maybe an even swap? I’ll be in on Thursday to complete the brake job, perhaps we can look at what you can do for me. Thanks

Please review my recent service, documenting 3 visits over the past 3 weeks. 1st visit was for typical service & I was told brakes, tires were fine. Upon arrival, I advised the driver side door needed to be adjusted due to a creaking sound & was told I had to make a separate appt for that. I then brought the car back the next Friday for that adjustment. When finished, I appreciated no charge, however,was told my back brakes were at a “3” & needed to be replaced quickly! Why wasn’t that crucial info relayed to me the week before?? Someone missed something??? Now, I had to make the 3rd consecutive Friday appt for 10/27!! I arrive on 10/27, check in, & since this appt will be longer, I request a loaner to run errands while waiting. I was told no loaners were available. I am now stuck in the waiting area from 11:00 AM to approximately 1:45 PM. I recd no notices or updates while waiting. During this time, a person was using a cell to watch/listen to a podcast which all could hear & another person conversing, via speaker phone. While I realize the dealership cannot control rude behaviors, a sign or reminder to be considerate of others is suggested. When my car was ready, I was called by the rep, paid, & advised the key was in my car. I stopped at the car wash on the way home to wash & clean my car. Obviously, I am disappointed and dissatisfied with having to schedule multiple visits and most recent experiences.

Quick and professional

Torey was great even had my car washed when it was done.

Lexington was very fantastic

No service was done, no solution on recall. They did not even wash my car.they just wanted me out of there.

I asked for a tire rotation and didn’t get it no big deal but on my invoice it said I need it

Thank you great service!

All fluids were not topped off.

Mike always gives me the best service possible. It turns out I needed to replace some thing but I thought it wasn’t covered under my service contract. He discovered it was covered so was able to replace the part with no cost to me. he is in number one top service person you have, and he will always be the person I ask for.

What is the point of an appt at 1030 if my car does not go back for service for two hours. “Express service” is a laughable name when it takes nearly 4 hours for an oil change. Super disappointed

Great customer service, provided me with all the information I needed.

I love my EV6