Kia My Service

The service to the vehicle was excellent! The explanations of the service rendered to the vehicle was complete and highly professional. I appreciate your kindness!

Nice work. Excellent service this visit.

Brenda is great excellent service!!!

Stacy and accompanying staff were very knowledgeable, efficient, and kind

Great job, thank you

Cameron went above and beyond with my service experience. My car was in for it's maintenance and new brakes on the rear tires when it was also discovered that the drivers side rear tire was splitting. He found tires for my vehicle and still had it back to me in the same day. Thank you Cameron Alameda

Excellent customer service, care and consideration of my concerns, a pleasant experience in auto repair services.

You are usually very friendly, but I guess maybe you weren't having such a great day today.

Stacey is my go to person and she has been awesome going on two years.

Fast and friendly service!! Went above and beyond my expectations!!

Fantastic service by Cameron, he is definitely an asset to your company.

My glove compartment door was left hanging halfway off And there were black marks.. I called and left a message and no one return my call. So I drove all the way back over there today and showed it to Josh. Josh fixed it And took it to the back in have them clean off the black marks. I spoke to the manager Mark Mareno.i explained what happened and he just said ok. I asked what do you do for that? He said I'm not going to monetarily compensate you. I said you don't reimburse gas or give an oil change ? He said No. Unfortunately in dealing with the service department I have not had a good experience yet. Customer service is lacking Other than my interaction with Josh. I've only taken my car there a few times because I had to. This time was For 2 different recalls. I also asked about if I was able to receive a gift card for bringing it in for the recall and mark said he had nothing to do with that. Whatever I called to schedule an appointment it takes 2 to 3 weeks to get in. I really like my car, a few of my friends bought optima after me. My son just graduated H.S. and is considering an optima. I have heard other customers having problems in the service department when I have been there and I have talked to my friends that have kias ... The Only issue is customer service in the service department.

Service was quick. Learning how to use the auto start was a bit of a challenge

100%satisfied

Chris was very through with taking care of my needs today even though I did not have an appointment. He was able to have all 3 door handles replaced on my Kia Niro and found out it was also no cost as it was a recall. Excellent service. Thanks again, Dianne

Chris and the team were helpful once again. Thanks West Hills Kia crew!

Thank you!

Well done!

Cameron was very professional and thoughtful the moment we pulled in to the moment we left. He greeted us as we arrived, continually kept us updated throughout our service, and even offered us bottles of water as we left. Thank you, Cameron.

Always friendly and very helpful, very prompt. Always nice to have such great service.