My experience at the dealership was great .. William Enriquez was very helpful / professional . Thank you KIA and thank you again William . Sincerely , L. Maguire .????
11/22/2019
Matthew S. VERIFIED CUSTOMER
Fantastic service
11/22/2019
Gerald S. VERIFIED CUSTOMER
Always the best, thorough, courteous pleasant experience with Richard. Thanks
11/22/2019
Wanda L. VERIFIED CUSTOMER
They they answered my question and they found out what was wrong with my car.thsnk you so much.
11/22/2019
Kyiesha P. VERIFIED CUSTOMER
Brenda was wonderful. She made the whole process easy and simple
11/22/2019
Amanda F. VERIFIED CUSTOMER
Fast and Great service would recommend Brenda Serrano to everyone. She gets the job done!!!
11/22/2019
Barbara W. VERIFIED CUSTOMER
Christopher Mossman is great. My problem is with Kia manufacturers
11/22/2019
Judy R. VERIFIED CUSTOMER
Great personnel and communications.
11/22/2019
Gary A. VERIFIED CUSTOMER
Thanks for the prompt service
As a walk in ????????
11/22/2019
Jared T. VERIFIED CUSTOMER
Truc has always been kind, helpful and an all around great employee every time i stop by the dealership as are many of the other employees there. Great job to the “Same Day” employees for fixing my damaged rim on my Kia Stinger and great job to West Hills Kia on how the not only treat my car but me as well.
11/22/2019
Samantha E. VERIFIED CUSTOMER
I appreciate the whole team at KOB
11/22/2019
Ira G. VERIFIED CUSTOMER
My advisor wasn't for sure on how long my vehicle would be in service. So I asked if someone could come to my home to pick me up when my vehicle was ready. He said there was no one there then to find out it was someone there that could pick me up.I wasn't pleased with that. Then I went over to parts to get my courtesy snack and they said I had to have a ticket which I didn't have because my advisor didn't give or offer a ticket for my courtesy snack while my car was being serviced. I was a little annoyed I left out and had a ride to take me back home and also I found my own ride to bring me back to the dealership when my vehicle is ready. But overall My service advisor was nice friendly and courteous. He had a good personality. I was just a little annoyed that I couldn't get a ride and also I didn't get a ticket for my courtesy snack. Other than that my car was in service for maybe 45 minutes not too long.
11/22/2019
Kelli S. VERIFIED CUSTOMER
Very fast service.
11/22/2019
Taylor H. VERIFIED CUSTOMER
Great service and recommendations for my vehicle.
11/22/2019
Robyn L. VERIFIED CUSTOMER
It took 2 hours to get an "express" oil change. I think that is ridiculous. I had an appointment but it still took 2 hours. I've taken my car here every time since I purchased the car to get the oil changed . The wait has become longer and longer . I will probably go somewhere else in the future.
11/22/2019
Nikki M. VERIFIED CUSTOMER
Scott was kind and explained my bill and recommendations to my understanding
11/22/2019
James S. VERIFIED CUSTOMER
Always great service!
11/21/2019
Mary K. VERIFIED CUSTOMER
Ron did a great job of managing a frustrating situation. He was patient, professional, responsive and did a great job.
11/21/2019
Regina P. VERIFIED CUSTOMER
I was greeted with a smile,(good start) Eric was pleasant and went over the options of the maintenance services that I could choose from in detail. I was pleased with his customer service.