Kia My Service

He was understanding and reassured me of my service. I only got oil change usually I get the works but I'm not working. He understood and took great care of me.

Fast, efficient, and informative. Thanks!

Everything was outstanding Saturday morning

I was very pleased with the service Andy provided. Everything was great. Less than an hour was really good for me as I had other things to take care right after my car was done. Thank you Andy!

Very knowledgable and quick with diagnostic.

Car was taken care of in a timely manner

My Kia is always in good hands with your service. I drive 200 miles to work. So Maintence is paramount to my safety. The staff and service is wonderful. Thank you.

None

I was extremely satisfied with Eric customer service. Very professional.

The representative was very friendly and professional.l give her A plus for service.

Tkyou valley Kia for you good work see you soon

Chris Pohl provides excellent customer service.

Always take good care of me. Thanks

I was told I would be done at 11, I was done by 1030. William was pleasant and very helpful

The service team was rude to me. Over about three conversations in person and over the phone I felt like I was being accused of disabling my own vehicle. When it was found to be a part malfunction on the first day I was told a rental would be available the next day, I was grateful as I am a hospice nurse and use my vehicle to visit patients. The next morning when I called I was placed on a 22minute hold so I hung up and called back, when they answered and I inquired about the rental I was told the paperwork had not been submitted to the warranty company yet. I advised I really needed a rental for work as I had already missed one day of work. I was then passed to a manager who after I explained my need for the rental and my irritation that no resolution has been found yet, rudely asked me if I thought he should pay for it out of his own pocket. I was so upset by his tone of voice and hostility I handed the phone to my husband. They were able to come to an agreement and we were able to go and pick a rental up. I was not able to pick up my car until Friday. When I went to pick up my car somebody had already filled out and highlighted a survey paper and handed it to me. Kia is usually so friendly and professional this was not a good experience.

He did great

Wishing I wouldn't have agreed to the tire rotation. The car drove smooth and quietly when I dropped it off and now it doesn't.

Great job!

I've always had a pleasant experience when visiting Kia of Bedford. I look forward to seeing Eric as he always greets me with a warm smile, Even though I couldn't see his entire face due to the Covid-19, his eyes held the warm greeting I always experience when coming in to the service center to have my vehicle serviced. Eric is very friendly and patient, always ready to answer any questions i have. This is what makes a business thrive as your initial encounter creates a lasting impression. Thumbs up????!

Jim is a great guy and very knowledgeable on The in's and outs of my particular vehicle. He was aware of computer updates and serviced me with a smile even though his computer was giving him fits, lol.