Alan was great. Very professional and explained everything in detail.
6/21/2020
Alicia M. VERIFIED CUSTOMER
Everyone is very courteous towards me when I bring my car in for service.
Thanks for the great service!
6/21/2020
William F. VERIFIED CUSTOMER
Very professional and kind
6/21/2020
Clemente R. VERIFIED CUSTOMER
Stacy is a very nice and very professional with what she does. I'm very delighted with her always being sho helpful. Thank you stacy.
6/21/2020
Dawn H. VERIFIED CUSTOMER
She provided great customer service by making me feel at home. She does great work.
6/21/2020
Sara D. VERIFIED CUSTOMER
Good Job!
6/21/2020
Jose S. VERIFIED CUSTOMER
She is very informative and put me at ease with this process that I’m totally unfamiliar with. Definitely a thumbs up
6/21/2020
Michael H. VERIFIED CUSTOMER
Everything went great, team was very helpful and on point...thank you very much!
6/21/2020
Krystal L. VERIFIED CUSTOMER
Very friendly service!! He seemed to love his job!!
6/21/2020
Mary M. VERIFIED CUSTOMER
The first time we brought the car in, it was not fixed. The tech did not look at the actual problem as described. When we were called to pick the car up the message was simply “your car is done and ready to be picked up...”. Of course that led us to believe it WAS worked on and fixed. So we had to bring the car back. Torey is FANTASTIC. She has a wonderful way with customers and when we called to say nothing had been fixed she told us to bring the car in at our convenience and we would actually have the tech meet is at the car. It was then fixed quickly while we waited.
6/20/2020
Sean F. VERIFIED CUSTOMER
My appointment was made for 7:30am and it didn't get in until around 1pm. The man explained he had a family emergency that morning with his daughter which I understand. So I was fine with that explanation, but the rest of the service team should of checked the box for other keys when the shop actually opened. So why make an appointment if no one checks the computer for appointments made
6/20/2020
Erin S. VERIFIED CUSTOMER
Eric is always helpful and in my experience he’s the best service advisor I’ve had at any dealership of any brand
6/20/2020
Erin S. VERIFIED CUSTOMER
Eric is always helpful and in my experience he’s the best service advisor I’ve had at any dealership of any brand
6/20/2020
Heather M. VERIFIED CUSTOMER
No problem....Did miss the cookies...lol..
6/20/2020
David R. VERIFIED CUSTOMER
Mr Finkle displayed upmost professionalism and courtesy to help me keep my kia Optima in good working order.
Thank you!
6/20/2020
Linda H. VERIFIED CUSTOMER
Thank you for great service
6/20/2020
Norma E. VERIFIED CUSTOMER
Omg what can I say , always happy to take my car in to get service there, I’m always assisted by excellent, great costumer service . I was so happy to see Stacey Keen I know that when I take my (Victoria Lyn) my car ???? in to the shop my car comes out and feeling like new . You guys have amazing employees so happy Stacey is back . Thank y you so much .
6/20/2020
Leesa D. VERIFIED CUSTOMER
Stacey was fine and helpful, as a mechanic that worked on my car was rude and blaming me for my car not working to the point where I cried
6/20/2020
James H. VERIFIED CUSTOMER
I always am.
6/20/2020
Nina R. VERIFIED CUSTOMER
I was very happy to see that my vehicle accessories were protected by plastic. They were considerate and kind hearted people. My experience was pleasant. Thank u!! I usually go to Fontana Kia dealership but the impression Victorville gave me exceeded my expectations and was very swift. Thanks again !!!!