Would like to thank William for his outstanding work.
6/18/2020
Sophia W. VERIFIED CUSTOMER
Anthony is amazing!! He took great care of me!!
6/18/2020
Kimberly C. VERIFIED CUSTOMER
Very professional
6/18/2020
Davey L. VERIFIED CUSTOMER
Andy Wilson is among the very best, he is very tentative, explains fully your vechicle service needs, he always goes beyond, his performance and service to the customer is outstanding, give him a pay raise.
6/18/2020
Samantha M. VERIFIED CUSTOMER
He was very kind and helped me out.
6/18/2020
BRANDI R. VERIFIED CUSTOMER
I was charged $89 when no problem was located. When I pay for my warranty every month, I didn't expect to be charged. It was explained to me that I would be charged $89 if what caused the problem was due to damage, or I wouldn't be charged if it was covered under warranty due to a defect. I've been to other mechanics who don't charge if they don't find anything they can fix. I only went to Valley Hi because of my warranty.
The customer service was great though. Brenda and the tech that helped me were friendly and knowledgeable. I would just suggest mentioning this to future customers to avoid any misunderstanding, like what I had. Thank you for your time.
6/18/2020
Marlana B. VERIFIED CUSTOMER
Love Kia
6/18/2020
Linda C. VERIFIED CUSTOMER
Ms Nguyen is a very pleasant and efficent Service Rep.
6/18/2020
Jaime L. VERIFIED CUSTOMER
Thank you good job
6/18/2020
Charles M. VERIFIED CUSTOMER
Everything went very well & I was completely satisfied with the service.
6/18/2020
James R. VERIFIED CUSTOMER
She said it would be ready in half hour and it wad. Very friendly and helpful.
6/18/2020
Kelly M. VERIFIED CUSTOMER
Thank you
6/18/2020
Ted S. VERIFIED CUSTOMER
Was charged $93 dollars for a belt that costed $25 dollars tops. Brought own part that I got from a store that is specifically for my make and model and was told that it wouldn’t fit so that’s why they charged me for a new one. Over priced as it is, it wasn’t as bad as my initial estimate for $3,500 dollars for a tuneup, two new tires, a new key fob, liquid change, and a new wind shield. Ended up cancelling first order and going for just an ac belt replacement which was still far overpriced. Had set an appointment for my car but it took 24 hours to get a 40 minute job down. Should’ve just done it myself and gotten greasy. Felt like I was robbed. The person tried to charge for almost as much as my car is worth in the first place. From reviews I can tell that this is a common problem with this location and I shouldn’t have been surprised. These people are crooks who want to fill their pockets instead of caring about customer satisfaction. I know nothing will come of this though besides my loss of business which really doesn’t matter to such a large company. I just wanted to say my piece since it asked. Thank you.
6/18/2020
Judith H. VERIFIED CUSTOMER
Keep up the good work
6/18/2020
Norman B. VERIFIED CUSTOMER
Tori was a pleasure to speak to and very professional
6/17/2020
ERIN M. VERIFIED CUSTOMER
ANTHONY is outstanding and one of the kindest people I have ever met! He makes the experience worth it every time. Well done!!
6/17/2020
Debra T. VERIFIED CUSTOMER
Exalant service
6/17/2020
Dino A. VERIFIED CUSTOMER
Service advisor was polite and efficient
6/17/2020
BEVERLEY C. VERIFIED CUSTOMER
Very helpful as to my concerns on the car and previous problem in December with battery , I have my Kia Soul for five years and k
Love my car your service department has been very helpful, Anthony explained what I needed. Although I did not buy my car from this dealership I only take my car to you Kia of Bedford for services