Angelo was great and make sure that I was aware of everything that was about to happen and I could not have asked for a better experience.
4/28/2026
Michael S. VERIFIED CUSTOMER
Service team and my advisor were very helpful and answered any questions I had about my vehicle.
4/28/2026
Melissa O. VERIFIED CUSTOMER
highly pleased with service advisor sal lua very knowledgeable goes above and beyond great customer service
4/28/2026
Dennis E. VERIFIED CUSTOMER
Top notch
4/28/2026
James L. VERIFIED CUSTOMER
Gary always gets the job done!!!
4/28/2026
Benny L. VERIFIED CUSTOMER
satisfied with the service
4/28/2026
Karen E. VERIFIED CUSTOMER
Friendly, knowledgeable people to deal with
4/28/2026
Edward R. VERIFIED CUSTOMER
Very unhappy because nothing was done to the vehicle 2 days and the truck was returned the same as it was when you pick it u
4/28/2026
Thomas P. VERIFIED CUSTOMER
Great service and good people thank y'all
4/28/2026
Abram G. VERIFIED CUSTOMER
Sal was very professional and helpful. He helped me understand what needed to be done for my vehicle and even helped me get a rental car.
4/28/2026
Briceyda H. VERIFIED CUSTOMER
Javier is awesome! Always tells me when I need to update something in my car
4/28/2026
Olivia R. VERIFIED CUSTOMER
Very professional service.
4/28/2026
Phillip B. VERIFIED CUSTOMER
John was very courteous, friendly & honest
4/28/2026
April H. VERIFIED CUSTOMER
Angelo is an exceptional communicator. Very thorough analysis my car from the entire service team. Thank you for superb customer service!
4/28/2026
David Z. VERIFIED CUSTOMER
Probably the only thing that went wrong with Rosalina is that shorty after I checked the vehicle in with her, I received a text indicating that I would receive an update indicating when the vehicle would be ready. I never received any follow up text.
4/28/2026
Kevin M. VERIFIED CUSTOMER
I only got an oil change and filter change and a battery change. The cost came to over than $1,400.00. That seems excessive to me, and it took 2 1/2 days. That seems a bit long to me. Also, when I dropped the truck off, I explained that I needed a smog check, and that I have been unsuccessful in finding someone to perform the smog check because of the weight of the truck. I was told not to worry because Norm Reeves always does smog checks for their commercial vehicles. When I came to pick up the truck, I was told that they couldn't perform the smog check because my truck was over the weight limit. I thought I had explained that when I dropped the truck off. Unfortunately, Norm Reeves Ford service has gotten to the point that I can no longer afford them. I need to begin looking for a place to take my truck that is a little more in line with my income level. Norm Reeves has priced me out. I do want to say however that I did appreciate the battery service where they came out and changed my batteries for me.
4/28/2026
Martha W. VERIFIED CUSTOMER
Although I don’t think the car got washed as I was told. The back gate seems to be working well , glad it wasn’t worse. Thanks, glad you had a good technician available.
4/28/2026
Edward . VERIFIED CUSTOMER
Ernesto was very helpful. He keep me updated on everything. The service was wonderful and quick. Thank you for everything
4/28/2026
Elizabeth T. VERIFIED CUSTOMER
No
4/27/2026
Susan S. VERIFIED CUSTOMER
They all work together to get me out of there quickly! Ernesto is the best!