No, the experience was very disappointing. I have purchased new and used vehicles in the past, and successfully used the glass/ paint protection warranty. This time I was given the run around. I arrived for my appointment near 10:50, but was told they don’t handle warranties on that side of dealership and that I should pull around to the used car side. Then three different people, at different times said the couldn’t do what I was promised when I purchased the car less than a year ago. It was even mentioned that your company has a recording of the sale, which I asked to hear to no avail. My experiences with your company have been great when I shop with my white looking brother, but this time my black brother was with me. A manager promised to have the cracks repaired on windshield and a portion of the side door buffed out. The car was ready near 3:00 with one crack filled and nothing fixed on the door. I asked about leaving the car to be worked on the next day and the worker said no that he was only asked to do the window. I asked about bring the car back the next day and he said no. The warranty was not honored and that was one good reason to buy this vehicle.
6/14/2026
Sylvia R. VERIFIED CUSTOMER
I'll be happy to provide additional feedback.
6/13/2026
Nicolas J. VERIFIED CUSTOMER
Quick and easy process
6/13/2026
Jeannine W. VERIFIED CUSTOMER
When I already had an appointment I still ended up having to wait close to 4 hitters until my car was ready and was never told about approximately how long the wait would be
6/13/2026
Robert O. VERIFIED CUSTOMER
Friendly and helpful, treated me with respect and explained the details of the service that was needed on my vehicle.
6/13/2026
Anita A. VERIFIED CUSTOMER
Kaylyn from the service department did a good job
6/13/2026
Saloni S. VERIFIED CUSTOMER
The only complain i had was that the car was ready for a while but Rosalina was not in office or something, so I just had to wait there doing nothing. I had to ask someone else to get me my car. If a representative is taking a break, they should at least tell other representative to help if the car is done when they are gone.
6/13/2026
Kimberly F. VERIFIED CUSTOMER
Customer service really good
6/13/2026
Generoso Z. VERIFIED CUSTOMER
Great customer service by Ddnise
6/13/2026
Steve Z. VERIFIED CUSTOMER
Trevor was able to cover all bases without any question did leave nothing without telling me what he’s done. What are you expecting him to do it was enlightening to have someone know what they’re doing thank you. I’m in
6/13/2026
Stephanie B. VERIFIED CUSTOMER
I had to talk to 3 different service people about concerns with my car, the 2nd of which thought it would need a diagnostic check. When the 3rd service person came to talk to me, he gave me incomplete or no answers at all. He would answer questions I didn’t ask, etc. my car only has 8704 miles, so I would expect comprehensible answers for what I am experiencing. For example, I am getting 23 miles to the gallon and all the 3 rd service person could tell me is that the car is trying to learn how I drive. (???) I asked for explanations or how long I should expect this and got no answer. I finally decided to just get my regular service and leave. I would think that a fairly new car would be of more concern to the dealership with the numerous problems I was having. I plan on going elsewhere.
6/13/2026
Krishna B. VERIFIED CUSTOMER
Candice handled the car's technical problem very well. She updated me with the diagnosis and delivered the car in a short time. I appreciate her skills and responsibility in this matter.
6/13/2026
Ryan G. VERIFIED CUSTOMER
Manny was super helpful and got me out of there super quick????????
6/13/2026
James C. VERIFIED CUSTOMER
Thanks!!!
6/13/2026
Estella M. VERIFIED CUSTOMER
Friendly professional very informative timely knowledgeable made recommendation
6/13/2026
Maria D. VERIFIED CUSTOMER
Yes Genaro was very kind and professional and got me a little discount too!
6/13/2026
Christine G. VERIFIED CUSTOMER
He was very professional and made everything easy to understand, which is important for a guy like me who dosent understand anything about cars.
6/13/2026
Javier R. VERIFIED CUSTOMER
The service was fast and I was treated very well.
6/13/2026
Kyoung K. VERIFIED CUSTOMER
During the two weeks that my car was being repaired, I was truly impressed by the kindness and dedication shown by Marlen and all the staff. Their commitment to providing the best possible service was evident throughout the entire process.
My car has now been repaired and restored to excellent condition. I since appre
everything that everyone at C
Thank you very much to the entire team at Ceritos Hyundai.
6/13/2026
Guitane D. VERIFIED CUSTOMER
I really appreciate the excellent service; it is very good.