The Car Group

Everyone I spoke to was great. However now my check engine light is on and the vehicle assist light is on as well. So I’m a little concerned about it.

Excellent service from Rosalina

Thanks Hannah. I appreciate your help.

Enrique was off this day, so the feedback isnt for him. I dropped my car off at 1030 am on Wednesday and never got any updates all day. I was told it would be able 230 or 3. By 4pm I still hadn't heard anything. Cake and couldn't get anyone to answer. The person at the appointment line tried to help and sent a message to the service advisor and manager, but no one called still. Ended up just going at 5pm to see what was going on. It had been done since 3pm but never got an update. Turned out another part needed to be ordered, so I will have to make another trip back to get that fixed.

Greatest atención and kindness

As always polite courteous service advisors, Trinity kept me informed on vehicle till it was ready for pick up.

Dear Honda Customer Service, I am writing to formally express my disappointment regarding the poor service I received at Norm Reeves Honda Cerritos, specifically from the service advisor Michael Barr. During my visit, I clearly explained that my main concern was a persistent noise coming from the front console of my vehicle. I also mentioned a few minor issues. Initially, Michael gave me an estimate of around $750, which I found very expensive. After I declined the A/C-related service, the cost was reduced to about $320. I left the car and returned home. Two hours later, I received a message saying my vehicle was ready. I went back, paid the fee, and picked up the car. However, I quickly noticed that the noise issue had not been resolved at all. I immediately returned and spoke to Michael again. He acknowledged that the noise was noted on the service form, but told me that “noises heard by ear are not important,” which I found unacceptable and dismissive. When I reviewed the invoice more closely, I noticed a $189 charge for an Apple CarPlay issue, which was never properly explained to me. This charge was written on the back of the paperwork, and I only found out about it afterward. I told Michael that I would have never approved such a charge for such a small issue. I asked for a refund, but he refused and told me it was not his concern. He was extremely rude and unprofessional, and didn’t even bother to shake my hand. To make matters worse, the Apple CarPlay issue was not fixed at all—the screen wasn’t even reset. I ended up paying $326, and it feels like I threw away $190 for no solution. I want to express that I am going through difficult times in my life right now, and dealing with dishonest and careless service like this makes things even harder. It truly saddens me to waste money in this way. This entire experience does not reflect the quality and trust I associate with the Honda brand. I kindly request your assistance regarding this matter and hope to receive a prompt and fair resolution.

Benito took great care of us as usual. We trust our vehicle with him!

anthony sanchez is excellent and he honest respectable and I love his moto treat people as how I would be treated and that why I only go to anthony. he does not try to sell me things I dont need for my csr and he is an great explainer and that why I tell people at hospital I work with go to Anthony Sanchez he honest and not up sell you things you don't need and unnessary. please give that man a raise.

Mariela continues to be kind, caring and extremely patient with me. She always is excellent professional and knowledgeable. I appreciate her outstanding customer service. Anita W

Norm Reeves always gives me excellent service.

Fast service

Everyone was professional and completed the service in a timely manner. I’ve always had a good experience with this dealership.

Rudy is awesome he was very helpful, We love Rudy he alwas make sure we are happy.its was the service department we had never had to deal with being without my Van for 2 months that took the whole summer from the kids vacation.

He is good and professional.

Ivette is very helpful.

He helped me fix my tire and explained everything

Javier Pena is mindful,updates changes and status of service and parts to me. My car seemed to run well when picked up. Thank you too to Vik Moran in Parts Dept. And to Cristina and to technicians.

Excellent work. Always a pleasure working with ruben

Thank you Manny!