The Car Group

They ordered parts for my vehicle but didn’t call me when they were in. I had to call in to find out they were already in and make an additional appointment to get them installed

Muy buen servicio esperamos volver pronto

Excellent service from Anthony !!

Javier was great took the time to over my options and made recommendations based on my needs

Good job. Fast service.

The service I received at Norm Reeves was outstanding and Adrian is a true assets to the company. Keep up the great work!

Is very good man tnks.

I am the customer of Honda Norm reeves for 15 years, Always received excellent service from Joseph Huynh. He is very helpful and friendly. He adjusts my needs and great follow up. Rgds Edmund

Excellent customer service and attention to detail. Felt very comfortable and the car service did not take long at all despite the packed garages and everyone hustling around.

Great service! Very attentive and professional. Everything was explained fully.

I dont know something felt off overall, I didn't feel confident leaving after the service. I was told it would take up to 6 hours and then they told me 1 hours. Something felt sketchy and I will turn at a future date to complain about service.

Excelente servicio

This is not about Karina. When I picked up she had left. I was told to pick up my car at the sales station. The person seemed annoyed and dismissive. Usually when I get service my car is washed but it wasn’t. The customer Customer

Nicole Cabrera, assisted me throughout the process. She was professional and courteous. She made the process smooth and kept me updated. I appreciate her customer service! Look forward to my next service. Thank you Nicole!

My service advisor was helpful, despite the fact that one of the techs got my seat dirty. There was a black stain left on my seat.

Job well done.

The word “unsatisfactory” can’t even begin to describe the service Manny Sanchez provided me during my appointment on 08/12. His lack of professionalism and inability to not only resolve issues but instead escalate situations unnecessarily and without cause leave much to be desired. I am in the process of filing a formal complaint against him and am currently awaiting a timely response in hopes that this can provide Manny with some very much needed constructive criticism that can assist him in the process of improving his professional development and, as a result, the customer experience at the Honda Superstore in Cerritos.

I am not satisfied with the service at all. I was asked to pay 189.99 upfront for a diagnostic and any charges would be deducted from that but I had said I was under a warranty and I still didn’t get helped until a little bit after which I feel like the sales rep should check first. I dropped off my car on Monday night after hours and on Tuesday I was told that my car would be ready on Thursday, which led to Friday than Saturday and it was just a gasket that need to be fixed. They said it was a big job on Saturday and another tech called me saying oh they told you it was going to be ready today and I said actually, Thursday then Friday then Saturday and then they just did my job And fixed it that Saturday, but I feel like they were just trying to push my car off. I was not happy that I wasn’t told that I have rental privileges due to me paying extended warranty and I was without a car this whole week due to the malfunction of the vehicle. It has been very stressful not only with my job kids and finances but also because I don’t feel like honda was being super helpful like they’re supposed to. I also asked several times about my oil changes through the text to several technicians and no one got back to me. when I went to pick up my vehicle on Saturday no ID was required. Just my phone number and I got my keys and left. I did ask to speak to a manager which they said just went on lunch. I left my phone number and still have not received a car. I do pay a lot of money for extended warranty and I would like compensation for loss of finances and mental grief this week. Please call me back at ****-****-xxxx thank you Monica V

I trust Tony Lagos/Service. In fact, I drive from San Clemente to HB because I know that Tony is honest, fair, and service-oriented. He is “others first,” professional, and honoring in his words and actions.

Simona was great, she was informative about my wait time and what was being done- and was friendly