They communicated with me how long the job will take and provided me a loaner vehicle as well without charge. They were very professional and someone was always there to answer any of my questions.
8/31/2025
Chhay E. VERIFIED CUSTOMER
Joseph should be commended for his professionalism, experience and knowledge of his work as a Services Advisor. He was very personable and pleasant to work with.
just a note, please bring back the snack bar and the coffee and tea bar for loyal customers to enjoy while they are waiting for their cars to be serviced
Covid messed up everything but now it is over and life can go on like normal again. Thank you
8/31/2025
Charles P. VERIFIED CUSTOMER
Thank you
8/31/2025
Wesley A. VERIFIED CUSTOMER
Ram is the best service advisor at this dealership. I hope his hard work is recognized. Hes the reason why my family and I come here. He explains what our vehicles need in detail. He his the man!
8/31/2025
Mario C. VERIFIED CUSTOMER
Manny Sanchez was very professional and helpful. I would highly recommend him. I live in Corona but will do my business in Cerritos because of his attention to detail.
8/31/2025
Leticia D. VERIFIED CUSTOMER
100% satisfied
8/31/2025
Adrian H. VERIFIED CUSTOMER
great service. very communicative
8/31/2025
Rawaar M. VERIFIED CUSTOMER
Even with a scheduled appointment, the check-in process was extremely slow. There should be a separate line for customers with appointments instead of mixing us in with walk-ins. After waiting so long just to check in, I was then left waiting over 3 hours for service which defeats the purpose of making an appointment in the first place.
On top of that, the shuttle service mileage limit makes no sense when customers are being asked to wait this long. If you’re going to keep people’s cars for hours, you should offer more flexible transportation.
8/31/2025
Ileana V. VERIFIED CUSTOMER
Wonderful service.
8/31/2025
Kelvin L. VERIFIED CUSTOMER
Ms Ivette Rodriquez was very professional and clearly in her communications what repairs that my Honda CRV requires. She’s pleasant and quick in responding customer’s needs.
KL
8/31/2025
Pedro D. VERIFIED CUSTOMER
Good person
8/31/2025
Lukas B. VERIFIED CUSTOMER
Ernesto made taking my vehicle in to get work done a pleasure, he was the perfect display of professionalism and attentiveness. I would be very happy to go back and have Ernesto working with me again!
8/31/2025
Hillary Z. VERIFIED CUSTOMER
Great experience today! Wonderful customer service provided by Sal. Will recommend to others and will definitely return!
8/31/2025
Angelica G. VERIFIED CUSTOMER
Louie was very kind and went out of his way to help me an issue on the car.
8/31/2025
Veronica H. VERIFIED CUSTOMER
Extremely kind, helpful and informed me exactly when it would be ready.
8/31/2025
Rick M. VERIFIED CUSTOMER
Sal is a phenomenal advisor. I value his insight regarding the services needed to keep our vehicles running like new. Very personable and easy to talk to, his intention is always to put the customer first. We continue to service our two Honda vehicles at Norm Reeves because of Sal.
8/31/2025
Umar J. VERIFIED CUSTOMER
Excellent
8/31/2025
Dirk M. VERIFIED CUSTOMER
Crystal provided fantastic service for my vehicle. I will call her again
8/31/2025
Edwin P. VERIFIED CUSTOMER
Manny did his job well and besides that he is a happy man.Very good employee.
8/31/2025
Lauren Dawn. VERIFIED CUSTOMER
Both of the service people who helped me were so unbelievably rude. I tried to follow up, they refused to talk to me. I even called after to talk to the manager, never called me back.
I was told on the phone my service would take 30 min. I was there for two hours. Wasn’t an issue, if the people were any good at their customer facing jobs.
The guys who took my car and helped me pull up were incredible.
Such a bummer because I would have continued service but after today I will not be back.
Happy to tell you more if you call me back.