The Car Group

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Trevor Rodriguez as always provides professional and amazing customer service! I am extremely satisfied with my visit today, August 29, 2025. Trevor takes out the time to explain what scheduled maintenance services that may be needed to keep your vehicle preforming in top condition, and also keeping you safe on the road. Thank you so much, Trevor for everything's! V.Cole.

Excellent service as always!!

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The process was quick and easy with no hassle!

Great customer service

Q Holt was very professional. He worked hard to make sure I well taken care of.

Now provided quality customer care and is an ideal model of what exemplary service should look like. Hopefully, Moe’s manager will recognize him as a top notch asset to Norm Reeves! Thank you Moe!! Deb Garjian

Thank you for the great service!

Benito is the best!! He and his brother Javier (mechanic) are the only reason I take my two vehicles to H B Norm Reeves to get serviced. Benito is an outstanding service advisor and his Javier is an excellent mechanic. Totally satisfied with the service and would highly recommend both of them. They both deserve a raise!

Thank you to whoever put the "remaining mileage" option on my dash Quick service, greatly appreciated.

This is the second time I have made an appointment to get the strut fixed on my vehicle, where I come into the shop and you don’t have the part. Now I have a third appointment, what I don’t have is a fixed vehicle. There needs to be something in place where you appointment setter can check inventory, or something in place where repairs that aren’t common are checked by your customer service reps before your customers drive down to the store. Once the customer takes time off to coordinate driving down there, and getting a ride back since you’ve stopped the shuttle service; the answer can’t be, “ya, we don’t have the part to do the thing you booked for” Also an apology after the second time wouldn’t have fixed things but it would have meant more than a, “Ya, we don’t have it. I can order it but it will take time.” I had to I ask if we could set up an appointment for the future, wasn’t even offered. it’s like your shop doesn’t like money or something. I made my appointment with plenty of time for your shop to have the part in stock when I arrived. Your team just didn’t do anything to attempt good service, again. Now I have to take more time away from my other responsibilities because your team didn’t do things right the first time, or the second time. Fingers crossed for the third I guess.

Am always pleased and happy for the friendly and helpful explanations from Trinity Guzman

Best service from Anthony!! Thank you. MP

As usual, Oscar was friendly, knowledgeable and helpful. Give me another customer service experience at your dealership

Every time I come to Genesis for service I'm never disappointed Edwin was friendly and attentive. The waiting room has a nice vibe there's space coffee and TV it makes car service not feel like a chore

Super fast service and very helpful.

John was great explained everything was great. Got me out an appropriate time.

Excellent service

Great customer service. I felt very comfortable leaving my car there and didn't feel any stress. I knew my car was in great hands. Thank you