The Car Group

Tony is great. Excellent SR.

Rosalina is always professional and cordial

Did not like and not coming back thank you

Javier was awesome. Great customer service and my car was serviced sooner than expected. Overall this was a great experience and was made to feel valued

Excelente servicio y asesoría

I brought my car to Norm Reeves Ford because I was experiencing an issue where, when accelerating, the RPMs would climb but the car would not pick up speed. On surface streets it was hardly noticeable, but on the freeway it was very obvious—I wasn’t able to reach freeway speeds no matter how much I pressed the accelerator. I purchased my vehicle here and have always received excellent service in the past, but this experience has been very disappointing. It took 6 days just to get my car back. I was told I could not receive a rental until a diagnosis was made. I called several times to check on the status, was told it could be a transmission issue, and had to get a Lyft home. For 4 days there was no diagnosis, and finally on the fifth day I was told my car was ready for pickup. I was ecstatic—until I drove home on the freeway and realized the issue was exactly the same. When I called back, I was told the mechanic had only test-driven the car on surface streets, despite me clearly explaining that the problem occurs on the freeway. The service center was then closed for Labor Day weekend, and I was told to bring it back Tuesday. I rely on this car for work, I am a single mom, and I only have one vehicle. This delay and lack of resolution is costing me time, money, and peace of mind. I am extremely disappointed that the issue was not properly addressed, I am no closer to a diagnosis or a solution, and I still do not have access to a rental car. This is unacceptable.

Ernesto was very professional 10/10

It took forever and they didn’t fix it, right

Kyle has done a great job over the years, he is communicative and helpful when it comes to servicing my vehicle.

Karina was very helpful. She got me an uber ride home after I dropped my car off this morning. She text me updates on my service. She has the shuttle service pick me up and bring me to the dealership to pick up my car when it was ready.

I had very good experience with Kyle. He was very helpful and truly care! Highly recommended!

Best service I’ve experienced at a dealership so far. Denise was very helpful with the entire process and made me feel reassured! Thank you!

Enrique was very professional and knowledgeable with the service. He went over the details and was true to his word.

Coffee machine does not make and no snacks available for customers. ???????????? 3 hour for oil change and tire rotation is good

good job

Everything went well and John was very helpful , professional and friendly.

2 hrs. and 10 min for an oil change which I had an appointment for.

Q was great. The other guys not so much.

Thank you.. great customer service . Candice is very helpful

Denis is an outstanding service advisor alsways goes above and beyond so proud to be serviced by her make me feel my vehicle is in good hands.