After having my vehicle serviced due to its routine maintenance service, a maintenance light came on. Today I was finally able to stop in to have the problem rectified. After waiting an hour for a maintenance team member to check out my vehicle, I was told that there was nothing wrong with my car. The maintenance light was turned off and I left. While driving back home, the light went back on again. Now I have to bring my vehicle back a second time! This is ridiculous and I’m not satisfied with Norm Reeves Honda.
9/6/2025
Bryan H. VERIFIED CUSTOMER
Rafael was friendly and attentive. He went over the details of what was to be done to my car including the recall. He arranged for my car to be delivered once all work was finished and I received my car in a timely manner. Great experience all around.
9/6/2025
Danyna W. VERIFIED CUSTOMER
Mariela was very knowledgeable and had answers/ advice for all our questions.
9/6/2025
Yennifer R. VERIFIED CUSTOMER
Awesome as always! Love coming to this Honda center !
9/6/2025
Dorothy M. VERIFIED CUSTOMER
When I had my car last serviced in April, it was because it was still under warranty and the under the motor shield was falling down as some of the screws have been lost now the car was sold to me with this problem in February and i went back in April for repair, and now in September and during the oil change, I came to find out the whole under motor piece is missing. When I came in for the oil change, I had two Norm Reeves coupons, apparently one was used and the other one was never returned to me, which I might’ve used for the repair of that under the car shield. So I’m feeling kind of angry about the whole thing and I don’t understand the bill, as the first coupon gave me an oil change for $25 and I was charged $40 ; strike two. The Honda dealer in Poway is closest to my home. I’ve already gone to the Honda dealer on convoy Street and their price is cheaper than yours For the installation and the price of the under the car motor shield; strike three.!! Dorothy M
9/6/2025
Talele P. VERIFIED CUSTOMER
Rudy Wilson is one of many reasons why I keep coming back to Norm Reeves Ford. My last visit was not very good at all. But I talk to Rudy cause me to bring my vehicle back to Norm Reeves. Thank you so much he treat me like a family member of Norn Reeves Ford, very professional with Dignity and respect. Thanks again!
9/6/2025
Lydia C. VERIFIED CUSTOMER
This application ****
9/6/2025
Rafael C. VERIFIED CUSTOMER
Thanh was very accommodating, he made my visit very pleasant. He made sure I was taken care of and finished the job very quickly.
9/6/2025
Mark P. VERIFIED CUSTOMER
Excellent quality service, thanks!
9/6/2025
Ariela C. VERIFIED CUSTOMER
Efficient and very communicative throughout the whole process
9/6/2025
Elizabeth A. VERIFIED CUSTOMER
Benito is the best!!
9/6/2025
Pamela P. VERIFIED CUSTOMER
Thank you for the straightforward assessment about the check up on my vehicle and was happy for the prompt service.
9/6/2025
Thomas O. VERIFIED CUSTOMER
Rosalina was awesome! She knew exactly what our car needed and was a great help through the whole process.
9/6/2025
Angelica M. VERIFIED CUSTOMER
Very Excellent, fast and on time. :)
9/6/2025
Carolyn W. VERIFIED CUSTOMER
My visit to the maintenance was pleasant experience. The very first contact made me feel special and I received a warm welcome. My service attendant, Q Holt ensured that all my questions were answered and that all services required were provided. The transport service was an added bonus. Thank you to the entire Team for making my first visit memorable in a positive way.
9/6/2025
Carlos B. VERIFIED CUSTOMER
Well done, I’m satisfied
9/6/2025
Francisco B. VERIFIED CUSTOMER
Great costumer service.
9/6/2025
Jonelle G. VERIFIED CUSTOMER
Took my car in for multiple repairs and everything was completed within the 2 hours promised. No other dealership can beat that outstanding perfect service. A huge thanks to Mr Miguel Cabrera and his service team. Can NEVER be defeated nor compared. Always humble and giving the BEST of service. Keep up the amazing work. Thank you Sir! From me to you, a huge bow of gratitude. Have an amazing weekend.
9/6/2025
Patty I. VERIFIED CUSTOMER
Nicole Cabrera always proving the best customer service. She is the reason I now bring my car for service to this facility.