Enrique is always friendly ,professional and personalable. That's why I always request him.
9/7/2025
Scott M. VERIFIED CUSTOMER
I really appreciated the personal approach. The team all seemed like they were legitimately happy to help.
9/7/2025
Michelle V. VERIFIED CUSTOMER
I had a great experience at Norm reeves Honda in Cerritos. I will definitely come back. My Service Advisor did an amazing job and everyone was friendly and nice. Can’t wait to return to Service.
9/7/2025
Johanna R. VERIFIED CUSTOMER
Great experience as a 1st time customer.Will return.
9/7/2025
Jessica S. VERIFIED CUSTOMER
Even though it was a packed day(Saturday) the service was great a 10/10. Truly impressed ????
9/7/2025
Rose C. VERIFIED CUSTOMER
Very clear communication and time line was predicted well. Never felt confused.
9/7/2025
Lori I. VERIFIED CUSTOMER
Crystal has very good customer service. She was very pleasant and really knew the job as she assisted someone with a special request in a mater of seconds. It was very comfortable doing business with her.
9/7/2025
Denny K. VERIFIED CUSTOMER
Appreciate the text communication and the car is running better than before. Thank you!
9/7/2025
Dan N. VERIFIED CUSTOMER
A+
9/7/2025
Christopher M. VERIFIED CUSTOMER
The only issue I have is all my maintenance communication is sent to my wife ****-****-xxxx, despite Norm Reeves Toyota having my phone number on file ****-****-xxxx to communicate with me. Please update the file to correct this error.
9/7/2025
Robert C. VERIFIED CUSTOMER
John was very welcoming and even provided snacks while i waited, took care of me with my vehicle, very much appreciated.
9/7/2025
Stephanie H. VERIFIED CUSTOMER
Valerie Machado is the best service advisor I have ever had. She makes me feel comfortable as a female explains everything to me every single detail so I understand what I’m getting. I will go to no other advisor unless she is it. She deserves a raise! ????
9/7/2025
Iris R. VERIFIED CUSTOMER
Valerie is an amazing representative always make sure that I’m well taken care of when I take my cars in for service. She’s very knowledgeable and has great professionalism..
9/7/2025
John L. VERIFIED CUSTOMER
I have been a loyal Honda customer for 30+ years and I must say Andrew is the most knowledgeable and competent service advisor I have ever had. He provides assurance to me that the issue would be resolved and I greatly appreciated.
9/7/2025
Gregory C. VERIFIED CUSTOMER
Great Service!
Thank you!
9/7/2025
Ana G. VERIFIED CUSTOMER
Service ok, the wait is extremely too long I don’t understand the appointment is for
9/7/2025
Terry W. VERIFIED CUSTOMER
Good job
9/7/2025
David O. VERIFIED CUSTOMER
Valerie was there to help each step of the process 10/10
9/7/2025
Cory R. VERIFIED CUSTOMER
Eduardo accomplished all of my goals five stars couldn't ask for better service.