Thabk you for redoing the oil change after our previous concerns and accommodating the unusual circumstances given that I couldn’t bring in the car right away.
The only concern from the prior visit was that I was told a tire needed to be replaced because a nail was lodged into an area that Honda stated could not be repaired - but when I took the car to Costco, they repaired the tire without needing to replace it. It is things like this that cause a rift in trust and aggravated the situation with the oil looking too low and black after the initial oil change before my dad added some himself. Nonetheless, I appreciate that John took steps to alleviate my concerns. Thank you.
9/7/2025
Eduardo S. VERIFIED CUSTOMER
Good job. Keep it up.
9/7/2025
Abdon B. VERIFIED CUSTOMER
Thanks to Anthony Sanchez for taken care of my CR-V Hybrid.
9/7/2025
Greg B. VERIFIED CUSTOMER
Everything is Archie.
9/7/2025
Madeline J. VERIFIED CUSTOMER
Okay
9/7/2025
Teresa T. VERIFIED CUSTOMER
Excellent job he very nice person
9/7/2025
Rory B. VERIFIED CUSTOMER
Mariela is a consummate professional. You can tell she loves her job and really cares about her clients is refreshing for me to be able to work with someone that caring
9/7/2025
Israel P. VERIFIED CUSTOMER
Good service advisor I will be returning to service my car with him
9/7/2025
Tri T. VERIFIED CUSTOMER
Ram, as usual, continues to provide excellent service and professionalism. He is am asset to the dealership.
9/7/2025
Mary R. VERIFIED CUSTOMER
Benito is very professional, efficient, respectful and responsible individual. We are so pleased with his service. Thank you Benito.
Randy Edward
9/7/2025
Ruben O. VERIFIED CUSTOMER
Risk alert in vehicle was not repaired while being at the dealership for 1 month
9/7/2025
David R. VERIFIED CUSTOMER
I’ve had nothing but positive experiences with the entire crew of Norm Reeves Honda, and I never hesitate to recommend this company to friends and colleagues. John Beck, in particular, has been extremely helpful this year.
9/7/2025
An L. VERIFIED CUSTOMER
good communication, friendly, professional.
9/7/2025
Jessica B. VERIFIED CUSTOMER
Ariel communicated my vehicle's needs perfectly.
9/7/2025
Rachel D. VERIFIED CUSTOMER
Best service yet, Ramblin Diego gave me the best service and I was 100% completely satisfied with my service and his communication. By far the best yet!
9/7/2025
David D. VERIFIED CUSTOMER
Keep back- up parts. I realize that the vehicle in question is 19 years old but don't you build your cars to last?
9/7/2025
Tao B. VERIFIED CUSTOMER
Great service
9/7/2025
Wesley S. VERIFIED CUSTOMER
Well done
9/7/2025
Gretchen M. VERIFIED CUSTOMER
At this point I’m not sure I trust norm Reeves Honda. Unless they plan on honoring their extended warranty program, I will not be back.