Anthony was great in communication. Appreciate his help and updates of service
9/20/2025
Jessica C. VERIFIED CUSTOMER
Always a great experience when coming to this location, my husband and I will not be going to no other Honda Superstore. Customer service is great always great communication and fast turn around time. Thank you West Covina Honda Superstore
9/20/2025
Michelle H. VERIFIED CUSTOMER
Everything was handled well from start to finish. Communication was excellent.
9/20/2025
Crystal M. VERIFIED CUSTOMER
Very friendly such an easy experience pretty quick good person to explain everything in detail
9/20/2025
Samantha A. VERIFIED CUSTOMER
Please, some advice. When you finish the service, don't send customers to look for their car because it's annoying when you don't tell them where they parked it. If You are waiting for the person, please have your car nearby. Or tell them exactly where it's parked. Its not nice the customer ealk all over the parking to find there car
9/20/2025
Nathaly C. VERIFIED CUSTOMER
Trevor Rodriguez was an amazing service rep. He made me feel like a valuable Honda customer and went above and beyond to ensure I have a great experience.
9/20/2025
Joy T. VERIFIED CUSTOMER
Good service
9/20/2025
Ruth I. VERIFIED CUSTOMER
Great service today! Thank you!
9/20/2025
Nick R. VERIFIED CUSTOMER
Communication with Ford was inconsistent and nearly impossible to initiate. Most of the time, I would get status updates at the end of the day, after many attempts from me or my wife to contact by phone and/or text messaging, because updates didn't come when they were supposed to. When the updates finally came, the information was always very vague, most of the time dissapointing, and left us with questions that wouldn't get answered until the next day. This was not a good experience at all and we will be looking for a different place to take our vehicle next time.
9/19/2025
Jeffrey W. VERIFIED CUSTOMER
I left a comment on the other survey
9/19/2025
Cesar V. VERIFIED CUSTOMER
Everything was great
Exelent service special with Rosalina Canez.
She helps a lot
9/19/2025
Ling T. VERIFIED CUSTOMER
Did not fix the problem!
9/19/2025
Haidong Z. VERIFIED CUSTOMER
Communication system needs upgrade. I was waiting. The work was completed on 9:07am, I never received text notification until just before 11am when I went to check the status.
9/19/2025
Ana G. VERIFIED CUSTOMER
Yes, the service was outstanding!
9/19/2025
Diane R. VERIFIED CUSTOMER
She was great. She answered every question that I asked with great knowledge. Everything was wonderful.
9/19/2025
Manuel M. VERIFIED CUSTOMER
I heard an employee say first come, first served. Please mind this comment because I secured a schedule from your website, and probably others too, when I came to have my car serviced!
9/19/2025
David S. VERIFIED CUSTOMER
Ms Rodriquez has served myself and family for about 5 years. You won’t find a better representative of Norm Reeves. Ivette (if I might) is thorough, communicative skills are excellent. Top drawer ! My pleasure to do so! David
9/19/2025
Monica G. VERIFIED CUSTOMER
Robert always delivers excellent customer service and always goes above and beyond. I work two jobs and Robert always makes sure my car is getting everything it needs to keep me going safely from job to job. I live in Anaheim and I will only go to Cerritos for my services. Thank you Robert I really appreciate your assistance and attention to details with my car! I love my Honda!
9/19/2025
Jerrond P. VERIFIED CUSTOMER
I am always satisfied with the service at Norm Reeves Honda!
Please improve the coffee selections ☕️