Great service and follow up. Gabbie was very helpful and professional. She was friendly and help to explain everything that was going on.
8/30/2020
Maria R. VERIFIED CUSTOMER
This service visit was A-1.
The Service Dept Rep "Hema" who did original vehicle work order was very good and Gary who handled the return & invoice was just as courteous & professional. Thanks
BUT...
We still have an (months-long) ongoing issue with our Navigation that has NOT been resolved.
The guy that was working with us last said that he ordered the part. Then nothing for weeks & weeks. Only to find out he is no longer with Hyundai.
Seems that NOBODY took over and was told the part was never ordered and NOONE ever called us? So, we have two service experiences that are at the extreme polar opposite from each other with respect to our satisfaction.
Manny ****-****-xxxx
8/30/2020
Jose P. VERIFIED CUSTOMER
Did not helped at all. I’ve never seen rust spots on paint and for u guys to say it’s normal, that’s BS. That it just needs a polish, that’s hilarious from u guys.
8/30/2020
Linda M. VERIFIED CUSTOMER
Anthony Sanchez is to be commended on his excellent customer service! Thank you!
8/30/2020
Tramy H. VERIFIED CUSTOMER
????
8/30/2020
Rosalia F. VERIFIED CUSTOMER
Joshua took care very professional especially with current situation Covic 19
8/30/2020
Nelson M. VERIFIED CUSTOMER
Everything was great. Staff is very polite. I went to do an change oil. Mr. Raidel Soto was very helpful and delivered exceptional customer service. I’m happy with the cost I paid. They cleaned
my car too :) .
8/30/2020
Maria Nida. VERIFIED CUSTOMER
Good service today
8/30/2020
Lucille W. VERIFIED CUSTOMER
Service & people are Always excellent
8/30/2020
Alejandro R. VERIFIED CUSTOMER
Every one were super polite and very helpful thank you
8/30/2020
Colleen M. VERIFIED CUSTOMER
Everything went well
8/30/2020
Brandon J. VERIFIED CUSTOMER
Gary was OUTSTANDING!!!!!
8/30/2020
Joseph N. VERIFIED CUSTOMER
I had a great experience at Norm Reeves Honda service.
My service consultant Gabbi was knowledgeable and kind.
8/30/2020
Martha L. VERIFIED CUSTOMER
Juan was excellent!! He was super helpful, kind, and very friendly. He went above and beyond. I am so grateful thank you
8/30/2020
Amy H. VERIFIED CUSTOMER
Raidel was very informative with the whole process and provided updates promptly. I am very pleased with the service! Thank you.
8/30/2020
Rosby P. VERIFIED CUSTOMER
I brought the car in for several problems, one of them was a loud buzz from the door locks when they lock. I picked the car up and was surprised that, that problem was still apparent. Paul our service advisor quickly jumped in the car with me and confirmed that the problem had not been completely taken care of. Paul was very sensitive and empathetic about the situation and will call me back to make arrangements to bring the car back Monday or Tuesday. I paid a fair amount of money to have the problem taken care of and was upset but the problem had not been resolved.
8/30/2020
Alice F. VERIFIED CUSTOMER
Best service
8/30/2020
Arturo B. VERIFIED CUSTOMER
Superb!
8/30/2020
Allyson M. VERIFIED CUSTOMER
I worked with Juan Luna. He was very detailed and communicated the process very well. He was personable and provided a hug level of customer service!!!
8/30/2020
Maybal W. VERIFIED CUSTOMER
Just need to improve on the wait time. Too long despite with the appointment.