Excellent service, was patient and explained importance of repairs needed for my car.
9/3/2020
Theressa H. VERIFIED CUSTOMER
Daniel Sanchez is always courteous and takes the time to explain process. He is an asset to Norm Reeves.
9/3/2020
George C. VERIFIED CUSTOMER
Great fast service
9/3/2020
Gizem A. VERIFIED CUSTOMER
Ivan was very helpful and nice.. He took care of the issue about my car and helped me with my some questions and requests.. Thank you to him.
Thank you
Gizem
9/3/2020
William V. VERIFIED CUSTOMER
Ivan was very professional and courteous.
9/3/2020
Janice B. VERIFIED CUSTOMER
I appreciated Rafael’s help in getting my car serviced and pointing out the savings and the advantages of doing some preventative maintenance. He was able to coordinate with your staff to get my car back to me when I needed it. Ism so grateful. I’ll definitely be back with you for my next service.
9/3/2020
Maria D. VERIFIED CUSTOMER
Great service
9/3/2020
Gary L. VERIFIED CUSTOMER
many thanks to Paul Phan for getting the good will repairing from Honda.
9/3/2020
Christine H. VERIFIED CUSTOMER
Service was friendly and great. No complaints here.
9/3/2020
Darl J. VERIFIED CUSTOMER
Rafael is the best service representative that I have ever felt with at Cerritos Ford and Norm Reeves Ford.
9/3/2020
Ferdinand L. VERIFIED CUSTOMER
Yes, very satisfied with the service Raidel Soto provided. Thank you
9/3/2020
Leah C. VERIFIED CUSTOMER
I had an 8:30 appointment but was told the part had to be ordered and he would call me when it came IN.
When I made the appointment the gal on the phone checked and said they have the part so she scheduled me.
Now I have to wait and go back again.
9/3/2020
Neri G. VERIFIED CUSTOMER
Thank you so much for an excellent service
9/3/2020
Anthony P. VERIFIED CUSTOMER
Appointment was at 11:00am. Waited 20 mins for Juan to check me in.
He said service would take less than 90 mins, and would text me when car was ready. After 120 mins I called to service dept to ask about my vehicle. Juan told me verbally the the car was ready. I asked why he didn’t text me. He said he was “swamped”. I picked up the car at 2:00pm.
Juan text me that my car was ready at 4:59pm.
3 hours after I had picked up My Car. How’s that for Honda service HaHa !!
9/3/2020
Warren B. VERIFIED CUSTOMER
This was very painless/easy. Thank you!
9/3/2020
Aaron C. VERIFIED CUSTOMER
Cruz was very professional and kind during my visit , even though I was not in the beat mood, he still went way out of his way to make the whole experience enjoyable, Just want to say thank you to cruise and Shaun the manager for doing a tremendous job on my visit. This is why I keep coming back to Cerritos ford, customer service experience like these two show on a daily basis 10 out of 10 service . These boys need a raise ASAP!! ????
9/3/2020
Hugo A. VERIFIED CUSTOMER
Two and a half waiting is to long for a oil change. What is the purpose of the appointment?
9/3/2020
Victoria M. VERIFIED CUSTOMER
Very professional and kept me informed on the stays of my car.