Rafael was courteous, knowledgeable and professional. He represented the Norm Reeves dealership very, very well. I applaud and thank him for his efforts.
10/8/2020
John T. VERIFIED CUSTOMER
Excellent
10/8/2020
Vergel B. VERIFIED CUSTOMER
Everything was great as usual!
10/8/2020
Thomas R. VERIFIED CUSTOMER
Dominick was excellent and listened to every concern we had about our vehicle. He kept us informed with every step that needed to be taken. He made sure we felt completely comfortable with the whole experience.
10/8/2020
William D. VERIFIED CUSTOMER
Anthony customer service was excellent and was by far one of the most professional employee I have ever met.
10/8/2020
Fernando V. VERIFIED CUSTOMER
Going from park to drive, pushing the bottom, sometimes you have to hold the bottom down. This is frustrating at times, rushing to a appointment and you have to focus on this tasks...
10/8/2020
Jackie J. VERIFIED CUSTOMER
Juan was very professional and helpful in a timely manner. He has a good attitude and very pleasant.
10/8/2020
Joe P. VERIFIED CUSTOMER
Service was great and Dominic was great as well.
10/8/2020
Jason P. VERIFIED CUSTOMER
Mark was very helpful and he solved all my problems!
10/8/2020
Leah L. VERIFIED CUSTOMER
I love being my car to Norm Reeves Honda in Irvine! I have been to the other Honda dealership not to far away and did not experience the same level of excellent customer service. Nate was so kind and provided me with excellent customer service! Your people really know what they are talking about and we’re very helpful! I didn’t have to wait long for my appointment at 4 once pulling up and was out in a little over an hour which wasn’t too bad!
I will definitely be back and would love for Nate to help me again!
Thanks for being a helpful Honda guy Nate!
Leah L
10/8/2020
Yoshiaki K. VERIFIED CUSTOMER
Excellent service. Thank you!!
10/8/2020
Malicia S. VERIFIED CUSTOMER
Great customer service! Did not take long at all for my vehicle to be serviced
10/8/2020
Jason P. VERIFIED CUSTOMER
Good customer service
10/8/2020
Linda W. VERIFIED CUSTOMER
Nathan was very polite and helpful.
10/8/2020
Anita R. VERIFIED CUSTOMER
The person that serviced me (ARCE )went above and beyond. He definitely made it painless to have my car serviced and be without a car for the weekend. He told me if I needed anything just to give him a call and I appreciated that.
10/8/2020
Anita R. VERIFIED CUSTOMER
The person that serviced me (ARCE )went above and beyond. He definitely made it painless to have my car serviced and be without a car for the weekend. He told me if I needed anything just to give him a call and I appreciated that.
10/8/2020
Klaus-Uwe K. VERIFIED CUSTOMER
Lack of communication between service, sales and detailing, as the car was springled with water instead washed to remove bugs. So my time was wasted, will send invoice for my wasted life time for waiting 50 min for recleaning, this could be in time when my car was 3 hours at the dealership. But nobody was willing to go the extra mile for excellence. Viewpoint: not my business. Looks like the team should be remembered that the paycheck is paid by returning customers. No customers, no job.
10/7/2020
Alan W. VERIFIED CUSTOMER
I made a written request on my scheduled appointment online to have the front passenger window seal checked. One of the staff even called my voicemail needing additional information about my inquiry. I responded via email explaining my request. Only to be told when I asked about it after they finished my scheduled maintenance oil change, “oh, that’ll take another 1-1.5 hours for the tech. We’re pretty busy today.” This isn’t the first time during routine maintenance have my requests been addressed, it’s the 3rd time! When reviewing my receipt, I noticed it was not even written on customer concerns. Extremely disappointed, especially in light of a pandemic, needing competence in servicing your customers who purchased their vehicles from NR.
10/7/2020
Cheryl B. VERIFIED CUSTOMER
I like the new program to use via the web, helps the communication. Had a wonderful experience, will continue to use Honda Service