The Car Group

All good

Cindy was very patient with my concerns. Worked with me from my first call. Even got me a loaner car. She communicated with me throughout the day with the updates on my car. She was very helpful. I appreciate her thoughtfulness. Jena Pimentel

Great service thank you

I was only happy with the service I received from Brandon, the associate I was assigned to for my appointment. However, I was highly dissatisfied with the amount if time I waited for my oil change. My appointment was at 12:00pm and I even arrived 15 minutes before my appointment exactly at 11:45pm and I didn’t leave until 3:00pm. I was told it would only take about 90 minutes and normally I don’t mind waiting but the fact that it took 3 hours made me feel like my time was being waisted and almost like my time didn’t matter. The associate Brandon provided excellent service, and even provided a discount as a curtesy. But What is upsetting to me is how no one bothered to cover for his clients while he left for lunch. I had to go up to someone while he was out on lunch to ask what was the status on my vehicle and they gave me an excuse that they were short staffed but that my car was basically done and were finishing up my paper work. But a total of 50 minutes still passed after I inquired for it at 2:00pm. The associate did apologize and emphasized which I truly appreciated however wasting 3 hours of my time was not pleasant. I’m not one to complain since I understand things happen but my overall experience was not met like it usually has in the past.

Juan was fine No issues Just frustrated a new car had a defective battery with 12k miles. AND it initially had a air conditioning prob. This is my 5 Honda from your store and I can’t believe it’s had these many issues taking of times I don’t have . Unfortunately my daughter is looking for a car and for the first time since I was 18 yrs old we are NOT looking for a Honda .

Great service like always!

Great job. Very professional. Fast .

the service advisor was able to move up my appointment to a more convinient time and anthony was able to get the service done in the time he told me it would be done

Arbenz is the man. Great customer service and I appreciated the updates on the progress of my vehicle service.

Ivan Cruz was a huge help for me he couldn’t have been more nice and helpful with helping me with this stressful situating he alone made me want to make this my new go to dealership

Dominick is fantastic to work with. Top notch service advisor.

Daniel was friendly and helpful! He made the experience quick and easy and I was promptly alerted when my vehicles service was finished

Once again great service!

Thanks for taking good care if my car!

Thomas is a very kind and attentive.

Thanks Arbenz for your help!

Excellent customer service.

Heman of Norm Reeves Hyundai Cerritos is the best service writer. He listens intently and asks all the right questions. 5 star service.

Juan made the experience very easy and explained everything clearly.

Anthony Sanchez is awesome. Five star ?? ?? ?? ?? ??